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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower didn't work
Business response:
Juana, thank you for being a guest at our hotel. We apologize for the inconvenience you had due to the maintenance issue you had in your suite. We will share your comments about the shower with the maintenance team. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Poor
Business response:
Kenneth, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Would not recommend Didn’t have a good feel upon entering. The first front desk staff wasn’t friendly. Didn’t feel room had been sanitized. Cleaner in the hall was holding a cigarette and not wearing a mask. Most hotel guests were not wearing masks when moving in the halls and elevators. I cancelled the rest of my stay and switched hotels.
Absolutely miserable experience! I booked a queen with sofa bed room for two adults and two children. When we arrived the lady at the desk proudly said they were upgrading my room. My family gets in the elevator and it smelled very strong of marijuana. Went to the second floor to find our room was only a queen bed, didn’t even have a couch. We get back in the contact high elevator to go to the desk, just for her to say “that’s all we have. We have no other rooms.” I showed her my reservation on hotels.com for her to say “the... read more
Business response:
Kristy, thank you for your feedback. We apologize for the reservation issues you and your family encountered while you were here. We will follow up on your concerns to ensure this doesn't happen again. We regret the inconvenience you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
It was nice staying there but the toilet was messing up and I done told them twice and ain’t nobody temp to fix it but other then that it was nice ..
Business response:
Bre, thank you for being our guest. We apologize for the issues you had with your toilet and that we were unable to resolve it to your satisfaction. Your feedback will be shared with the appropriate team members to make sure we are consistent with our service delivery. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
I want my money back! It was smelly. It was dirty. There were no dishes. The shower curtain was broken. People were smoking cigarettes. I woke up with bed bug bites all over my upper right side
Business response:
Leola, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I like the kitchen set but it smelt like someone just smoked cigarettes
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.