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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like cigarettes, found roaches, you get what you pay for....
Business response:
Dear Ryan,Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and the presence of roaches in your room. Your comfort is important to us, and we regret that we fell short of your expectations during your stay. We are addressing these concerns with our team to ensure immediate improvements. We appreciate your comments and hope you’ll consider giving us another chance for a better experience in the future.Sincerely,Hotel Management
There was roaches in my room, the area is suspect with doing drugs in elevator and outside. It’s a cheap place but very much suspect of a place for problems
Business response:
Dear Jason,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. The presence of pests and the safety concerns you mentioned are far from the experience we aim to provide, and we deeply regret the discomfort this caused. Please know that we are addressing these matters with urgency, working to improve both the cleanliness of our rooms and the overall environment of the property. We appreciate your feedback and hope you consider giving us another chance... read more
Very dirty!
Business response:
Thank you, Louise, for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is far from the standard we aim to provide, and we will address this concern with our housekeeping team to ensure it is promptly corrected. Your experience is important to us, and we hope you’ll consider giving us another chance to provide a much-improved stay in the future.Sincerely,Hotel Management
We checked in and right back out at this property. Staff was wonderful but the hotel was gross and had an awful smell. People had animals everywhere and every tenant looked homeless.
Business response:
Dear Mary, Thank you for your feedback. We apologize for the discomfort you experienced during your brief stay. It’s disheartening to hear that the condition of the hotel and the environment did not meet your expectations. We are committed to maintaining a clean and welcoming space for all guests and will address your concerns with our team to ensure improvements. We appreciate your kind words about our staff and hope you will reconsider and give us another chance to have a more positive experience.Sincerely,Hotel Management
Smells
Business response:
Dear Louis, Thank you for taking the time to provide your feedback. We sincerely apologize for the unpleasant odor you experienced during your stay. This does not reflect the level of comfort we aim to offer our guests, and we regret that it impacted your visit. We take such concerns seriously and will immediately address this with our housekeeping and maintenance teams to ensure the issue is resolved. We appreciate your input, as it helps us improve, and we hope you’ll give us another opportunity to provide a more comfortab... read more
Not the best
Business response:
Dear David, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Sincerely,Hotel Management
Now way Never again How does this even have 3 stars. Absolute the worst hotel I have ever stayed in. It’s was a coin flip to stay in the room or go sleep in my truck.
Business response:
Dear Damon, Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. Your experience is important to us, and we regret that you were left feeling disappointed. We strive to maintain a high standard of comfort and cleanliness, and it's clear we missed the mark during your visit. Your comments will be shared with the team to address the issues mentioned. We hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management
I arrived with 3 children around 11:00 p.m. I was afraid to get out of my vehicle. I did get out there was people whom had been drinking at the entrance door so intoxicated they could not sit up! Bottle of different whiskey all around. Soon another lady walked out to this person and began making out. A couple in the parking lot are arguing LOUDLY!! I walk in the are barking dogs everywhere, pit bulls, other large dogs, but no attendant! There was a metal wall looking thing pulled down in front of where a receptionist should ... read more
Business response:
Dear Renea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.