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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have no idea what they're doing. I arrived on time for check in, and called them because they do not actually man the front desk. When someone finally came down they informed me that they, at checkin, hadn't cleaned my room, and didn't have any clean rooms available. I waited over an hour for them to "clean" when i was let into the room it was still visibly dirty in areas and there was NO toilet paper anywhere in the room. NEVER AGAIN!
UNPLEASANT The hotel staff were friendly and helpful. Unfortunately the room was not vey satisfactory, the carpeting was dirty, the bedding smelled of cigarette smoke and the room had roaches!!!!!! Also, there was cigarette smoke in the hallways. This is not a hotel chain we would stay at again or recommend!
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Lord Have Mercy Roaches and a lot of unsanitary things loomed Over my stay. Room smelled heavily clean but wasn’t. Dead roaches and trash on the floor so it wasn’t at its cleanest. Very uncomfortable I didn’t stay 3 hours in this hotel I left the same day I checked in. It was not a pleasant place to be.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing to stay with us.
Roach infestation!!! My room had roaches crawling all over it!!! Room 204
Business response:
I'm sorry you had this experience at our hotel. We've taken all the necessary steps to solve the problem you experienced.
Will never stay there again. Do not stay there.
Business response:
I'm sorry you did not enjoy your stay with us.
Smelly and dirty The room and hallway was smelly. The microwave wasn’t working, the sink in the bathroom wasn’t draining. The hallway and stairways had dogie poops
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Business response:
I apologize you did not find your stay to be enjoyable.
Just don't Find somewhere else to stay.
Business response:
I'm sorry you did not enjoy your stay with us.
Cockroaches!!!!! Room was ok...bad cockroach problem couldn't move room...floors dirty
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.