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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Aaron. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Do not stay Absolutely terrible, roaches, people living there, bed was tiny and also terrible
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
Oh no! We are so disappointed to see the 2 star rating! We apologize that you did not receive the exceptional stay that we intended for you.
STAY AWAY!!! This place is not as nice as it looks in the pictures. All other hotels were booked so was a last minute booking. It is horrible. Check-in was horrible. We didn't have a room key so staff had to take us to our room each time and we had to dial a number to reach them and they took 10 minutes just to be able to take us to our room!! Area is very sketchy, room had foul smell of sweat, cockroach infested (cockroaches crawling everywhere.. bathroom, bed, walls), couldn't even shower because it was clogged.. No shampo... read more
Business response:
Hello, Martin. We are so disappointed to see that you didn't receive the wonderful service and experience that we intended for you. We strive to make every guest feel valued and appreciated and we apologize that this was not conveyed during your visit. All of these issues will certainly be addressed, especially seeing that you reported pest sightings. We will use this feedback to improve on the areas mentioned above and wish you all the best in your future travels.
Cleanliness is definitely an issue and so is the staff. Employees look dirty and trashy to be completely honest.
Business response:
We deeply apologize that your stay was not a great one and that your stay was not the clean and comfortable one that we intended for you. Thank you for taking the time to let us know about your experience.
Crappy hourly hotel though they would not use Absolutely no reason to ever go back there because service was nonexistent it smelled very bad beds were like sleeping on a blowup swimming platform bathroom had no soap and for a nonsmoking room had cigarette burns on tub so called kitchen did not even have coffee pot I must say TV did work but they did not care that a dog barked from 10pm to midnight would you stay here?
Business response:
I'm so sorry you did not enjoy the wonderful stay we intended for you, William. We will certainly use your feedback to help us improve and we wish you only the best in your future travels.
Our bathtub nor our sink would drain. We had nasty water in the tub and sink during our stay.
Business response:
Thank you for taking the time to provide us with this feedback. We greatly apologize for the issue that you had with the plumbing and will take this information to ensure that we address these problems. We are sorry for the disappointing stay and inconvenience. Best wishes in your future travels.
Cockroaches in room climbing on wall No pillows on 1 bed No batteries in tv remote Constant activity in hallways all night long
Business response:
I'm so sorry you did not enjoy the wonderful stay we intended for you. We will certainly use your feedback to help us improve and we wish you only the best in your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.