This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'd almost rather not post our experience as we ended up not even staying there due to when we turned on the lights there were roaches crawling on the counter, walls and floor. We turned around and left. We had friends staying there and they had decent experience so not sure why our room was the gathering place for intruders.
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
Dont Do it!! we booked 2 rooms.. in one room we killed 3 roaches and in the other we killed 5.. ewww!! Also we almost had to walk through a fight with the employees or maintenance crews and another guest yelling obscene language with our 4 and year old right there. They did not clean the rooms or restock towels during our visit, we had to go get our own. And for it to cost over $500 for 2 rooms for 2 nights I really expected more! We would have gone somewhere else but with the ball game in town and already paying there were ... read more
Business response:
I'm so sorry to hear about this experience and apologize for the issues you had during this stay. What you've described is not at all what we intended for your visit and it is truly heartbreaking to know we let you and your family down.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Rate was great, but you get what you pay for. Maids services only provided every two weeks if you stay that long. They only provide 2 towels for those two weeks. Desk staff was very friendly.
The whole building stinks and the beds are terrible
Business response:
Thank you for your review. We are so sorry to hear that you had a negative experience including some odors and that the beds were not at all to your liking during your stay. Thank you for letting us know. We apologize for these great inconveniences. Best wishes in your travels.
It was bad worst place ive stayed people running up in down the halls all night roaches uncomfy beds just all a round bad place wont be going back
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Room had cockroaches, staff did spray when informed but housekeeping could not have missed them.
Business response:
I'm so sorry to hear about your experience. We take every suspected pest sighting very seriously and I'm sorry it did not come across to you how diligently we acted. We apologize for the inconveniences you experienced during your stay with us and wish you the very best in your future travels and lodging.
Unsavory characters lurking around. Seems like people live there,school bus picked up kids. Clean your own room. Bring your own shampoo, one small bar of soap provided.
Business response:
Thank you for the reviewing our hotel. We are sorry that the amenities and atmosphere fell short of your expectations. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to with the specific amenities guests choose, only paying for those they want and use. We hope you come back again if you need simple, affordable lodging.
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.