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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gone downhill.... Upon arrival found out that due to the Corona outbreak my previous booked rate had dropped $20.00 a night and could not change the reservation. Getting into the room the people above us did not stop moving, stomping across the floor all night until after 2 am both nights. Called to the front desk multiple times about the issue and didn't get any better and nothing was done. Checked out approx 7:30, later realized I had forgotten a bag of items purchased at a local store, called the hotel to see if the room ... read more
Business response:
Hi there, per our conversation this morning on the phone. Again, my sincere apology for the misplacement of your belonging that were left in the room after you checked out. I did reimburse you an entire evening for this. I am also taking administrative action to do my best to find out what happened with your alcohol you left in the room. In regards to your other mentioned issues, I have heard nothing about them. I wish you would have discussed this with me this morning to give us the opportunity to research as well. Again, m... read more
Business response:
Hi there, I am sorry you were not pleased with your stay. Without any information on who you are, I cannot assist you, and try to make things right. Please feel free to reach out to the property do give us the opportunity to help. I hope to hear from you.
My daughter has surgery at 630 in the morning today and was woke up at 3 this morning with fire alarms. My daughters poor ears are probably still ringing from having to come back to the room to get her car seat and diaper bag. Not very happy I couldn’t get a little bit of sleep before her surgery.
Business response:
Thank you for being our guest. Please accept our most sincere apologies as your daughter’s sleep was disturbed by the fire alarm during your stay. Your feedback is shared with our team to find out what went wrong and to avoid any issues like this going forward. We hope you and your family will stay with us again under better conditions. Sincerely, Hotel Management
BEWARE THEY DO NOT BOOK TO LOCAL GUEST I think it is absolutely ignorant and ridiculous that this hotel will not book a room to a local person I am a Single mom and a widow with young children our Utilities are out and they would not even consider taking my money for nine days I was not there to party I was not there to tear up the room I was literally there so that me and my children could be warm but it just goes to show the small mindedness of some of the businesses in the Springfield area luckily there are some hotels th... read more
Business response:
Margo, thank you for your review. We are sorry for the difficulties and inconvenience you and your children encountered while you were here. We regret the frustrations you experienced and appreciate your patience. Sincerely, Hotel Management
I was not allowed in the lobby so I did not stay there due to the fact that my drivers license so I said Springfield I was not allowed to walk into the lobby it was night time there is no place for handicap parking
Business response:
Thank you for your feedback. We regret the inconvenience you experience during your visit. Sincerely, Hotel Management
You know what I liked. You guys booked me in to your motal and never bothered to tell me about it .
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Crappy I booked the room for my niece who was going through a really tough time. I put her name on the reservation and even called and told them the situation. I am states away and she needed help. She went to check in and because her ID showed an address in the same area they would not let her stay. Missouri just had ice and snow and the refused and they wouldnt refund my money so she could use it a hotel that would help her. I will never stay at an Extended Stay or recommend this place to anyone.
Business response:
Hello there, Thank you for the review. I would like to know more information on the reservation so I can research what happened. If we for whatever reason cannot accommodate a reservation, we would not charge you for that reservation. If you believe you were billed in error, please contact the hotel direct so that we can assist you in making this correction. Again, I am sorry for any inconvenience. Extended Stay America Springfield-south
Room was pretty dirty. Dead flowers under the bed Made the room smell like rotting earth. A shoe from the last guest was also left. Not sure if the sheets were clean at all, didn’t look clean.
Business response:
Hello there, Thank you so much for your feedback. Good or not so good, we really appreciate hearing from our guests. I wanted to know if you informed the front desk as soon as you realized this? We always try to make things right before our guests leave. I would like the opportunity to speak with you in more detail about your stay. Please feel free to reach out to me directly at the property. Thank you. GM
Had so much noise couldn’t sleep from people upstairs and the front desk wouldn’t do anything about it could of used a vacuum and the rooms need updated and looks like a lot of people basically live there
Business response:
Michelle, thank you for staying at our hotel. We are sorry for the noise issue you encountered and regret this disturbed your good night’s rest. We have taken note of your comments and have shared it with the front desk team to tackle these issues in a better way. We hope you will give us another chance in the future so that we can provide you with a restful stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.