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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brittany, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The bathroom exhaust fan does not work (Rm 314), nor does the clock radio in the room - It has no time display, just a blank screen.
Business response:
Patrick, thank you for being our guest. We offer our apologies for the maintenance issue you had in your suite and regret the disappointment you had with your stay. Please know, your feedback regarding the exhaust fan and the clock is shared with the team for review and action. We hope to have an opportunity to host you and regain your trust in us. Sincerely, Hotel Management
The location was great. Aur conditioner the toilet broke. There was no ice there was no breakfast.
Business response:
We are sorry to hear about the issues you experienced during your stay. We were able to get the air conditioner replaced for you on your first night and had maintenance work on the flush handle for the toilet. Since we offer full size fridges in each room we do not have an ice machine. In order to keep all guest and staff safe during the COVID-19 pandemic all grab and go breakfast has been temporarily put on hold.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rude It was awful they wouldnt let me check in cause i have local id well dont they kmow some people have reasons to get motel wen they have local id they was just rude wouldnt even let me leave my bags while i found a ride i was very dissapointed
Business response:
Cassandra, thank you for sharing your feedback. We regret you did not experience the best from some of our associates and for the disappointment it caused. Your feedback has been discussed with our entire team to ensure we are more diligent in our efforts moving forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Un-restful stay hotel was very noisy, and other live in guests wake you early every morning blaring loud music. Bed is not comfortable, pillows are very small and we noticed there were other guests sitting outside on property parking lots using illegal drugs. We wont be back!
Business response:
Tracy, thank you for sharing your feedback. We are sorry for the noise issues you encountered and for the difficulties you had with your bed. We wish we had the opportunity to address these problems while you were here as we would have done our best to ensure you were comfortable. We look forward to having the opportunity to give you the hospitality experience you deserve. Sincerely, Hotel Management
A breakdown in Communication costed me Extra Money I knew that I'd be late getting to the hotel so I called ahead to let them know that I would still be there and was told that it was fine. Upon my arrival, the feont desk clerk said that my room and rate was no longer available. I explained that I called ahead of time but she stated that she was not notified. I had to get a different room that was over $40 more than my reservation.
Business response:
Derrick, thank you for sharing your feedback. We are sorry for the instance you mentioned. We are reviewing this situation from our end to ensure a pleasant experience for every future guest entering our doors. We appreciate your business and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
The front desk worker was rude hateful and very unhelpful
Business response:
Summer, first of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Don’t get room 317 Long check in with inappropriate female worker. Room was extremely smoky smelling. Bed was extremely lumpy. Would not recommend.
Business response:
Dear Brandy, thank you for being our guest. We are very sorry for the difficulties you encountered during your visit. You deserved a comfortable and stress-free stay, and we have discussed your feedback with the concerned team members to ensure we better serve our guests in the future. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.