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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walked in to check into the hotel to find police in the lobby looking for a pedophile that was staying there.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
Business response:
Hi Emily, I tried to call you to discuss your stay and see what we could have done to make it better. Unfortunately, we must have been disconnected. I have been trying to reach you again and have been unsuccessful. Please feel free to reach out to me to discuss. Thank you for your time.
Checked into a room that someone else was clearly staying in, went immediately back to the front desk and was told “Oh, oops... that’s probably one of the people not paying to stay here. I hate when that happens, it makes me look bad.” It’s cheap and a good location just watch out for the squatters apparently.
Business response:
Thank you for choosing us. We offer our sincere apologies for the inconvenience you had due to the unpleasant experience you had at the time of check-in. Your concern is discussed with the front office team to be better equipped to avoid such situations moving ahead. On a positive note, we are glad you found our location appealing and our pricing to be reasonable. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Sheets were dirty, mattress had small hairs all over it, and room smelled. Had to wait for staff at the front desk and then listened to them complain about how they didn’t want to be there.
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered in your suite. Your concerns will be shared with our housekeeping team for review and action. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was dirty, had been smoked in, and had a broken smoke detector. Not to mention the EXPEDIA price was well above market rate. Staff did what they could to help. Coffee was weak, but that is minor.
Business response:
Dear Tim, Thank you for taking the time to write a review of your stay. We take your concerns very seriously and appreciate you bringing them to our attention. Your observations were addressed immediately. Your room was inspected and the smoke detector battery was replaced. Thank you again, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Needs work Room smelt like mold and cigarettes. Toilet backed up and wouldnt flush. Front desk agent was awesome and laundry machines worked and didnt have a bad water smell.
Business response:
John, please accept our sincere apology for the maintenance issues and odor you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Ona positive note, we are glad to read you liked the service provided by our front desk and that you were able to take advantage of our laundry facilities. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.