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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is clean and the staff helpful. My room was in need of an update. There is not ice machine. That's probably ok if you are staying for a couple of nights and can make ice or get ice to put in the freezer, but there are those of us that are there for on night. The hotel says continental breakfast is provided. Breakfast consisted of packaged oatmeal, snack bars and muffins. Certainly, not the continental breakfast I am accustomed to at other hotel chains.
Business response:
Thank you for reviewing our hotel. We are happy to know you liked our well-kept property and attentive service. However, we are sorry you were not happy with our breakfast choices and for not meeting some of your expectations. Your comments about breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel ... read more
Let me sleep!! Front desk started knocking on everyone's door at 9:30am asking if we were staying another night....... ugh!
Business response:
Kathryn, thank you for being our guest. We apologize for the inconvenience caused by one of our front desk associates. Your experience has been discussed with the appropriate department, and we are working closely with them to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Dirty in the rooms. Low quality. Burned out lights. Tv not plugged in .toilet leaver had to be held down to work. I was afraid to get under the cover. The floor was at an incline in room 216
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues and the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
It was fine as far as it being clean, the service was no where to be found most of the time.
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Absolutely horrible! It’s 2am and we’ve been up itching for the past hour. We went to the front desk and she advised us that there could be bed bugs and to go to ER due to the huge bites that we have. We didn’t have any of this prior to arriving here. I DO NOT recommend. We have no other choice but to stay until the morning due to everything being sold out around here.
Business response:
Good Morning Stephanie, I wanted you to know that I spoke with my overnight representative and she alerted me of your situation. There is no way to determine the cause of the rash from our end. I only hope that the medical attention you received helped out. I will have your room inspected immediately to see if we can help you determine the cause of the rash. You are more than welcome to speak with me personally in regards to your stay. Lori, GM
AC did not keep up. No gym or pool. Room was cheaply appointed and smelled like an old smoking room. The bed was uncomfortable. Just an older hotel that has not been renovated in a long time.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.