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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though their website said it was s non-smoking facility our room smelled strongly of cigarettes. There wasn’t even drinking glasses in the room! We had to get a couple of glasses from the front desk who told us they don’t put anything in the rooms because people steal them.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Wasn't pleased that house cleaning didn't come up to my room to replace towels or sheets. I felt the room wasn't properly cleaned. I asked the gentle at the desk on Wednesday evening; 5/8/19, if I could get new towels and he told me that he would run them up to my room (#337) in a few minutes, which at that time was 8pm. He came to my room at 11:30pm, which at that time I was attempting to fall asleep and didn't answer the door. I will never rent a room here again.
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in an... read more
Bed was broken, bathrrom sink had a heavy leak from drain, room had gener dingy poorly cleaned smell and look.
Business response:
Carmen, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Dirty Room Room was very dirty, lobby was smelling like marijuana and the guy at the front desk (didn't get his name) was very high.
Business response:
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Take care and safe travels. Sincerely, Hotel Management
Room smelled horrible, wrong size sheets and comforter on the bed, didn’t even have hot water to take a shower when we got up at 6:30. Horrible experience.
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This is a trucker stop. I should have chosen better. I didn’t feel comfortable or safe. Tons of men and smoke even though the hotel has a no smoking policy. One of the workers was smoking right outside the door.
Business response:
Thank you for being our guest. We are sorry for the smoke odor you experienced and that ruined your stay. Although we are a non-smoking hotel, on a rare occasion some guests do not comply, and we truly apologize for this. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Business response:
Hello, I am sorry to see you were unhappy with your stay. Please feel free to reach out to us so that I can better understand your expectations. Thank you for your response.
No ice machines anywhere, breckfast granola bar or muffin ! Yuk
Business response:
Hello! Thank you for your response. We truly take pride in our hotel and the amenities we offer. I am sorry you were not satisfied with the breakfast options. We are a limited service hotel and love to share our "grab and go" with our guests. Thank you for your stay and your feedback.
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.