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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the most disgusting place I have stayed at in my life. Burned out lights, broken closet shelves, old disgusting carpet, security door chain ripped totally ripped off, bad bedding, poor pillows, doors slamming starting at 5:00 AM, refrigerator loudly running all night long, etc. I should have left immediately but I was exhausted. I had been up well over 36 hours due to a medical emergency of my spouse. The problems continued when I got up. The shower did not work. Almost no water traveled to the shower head... most sta... read more
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the problems you had, as we would have been happy to try and resolve the issue or move you to another room. We would like to regain your trust and hope you will ... read more
This hotel property was very run-down and in a business park location. There was no drive thru drive way or easy access in and out of the property, you had to turn around once you pulled into driveway to get back out. The lobby smelled like a trash dumpster covered up by a strong cleaning chemical smell, and the halls reeked of smoke. I reserved a studio room, when I arrived inside, I didn't mind that the kitchen was small, however, it was VERY outdated, smelled like sewer around the AC unit, and the kitchen didn't even have... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we are taking immediate steps to avoid such problems in the future. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
DONT RECOMMED AT ALL. Bed was so dirty and I felt like there were bed bugs. I came alone and I didn’t feel safe at all! Area is very quiet and inside. I also felt weed smell on the floor.
Business response:
We are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
1st room I checked in bed was dirty wit crumbs of food and bathroom had hair in the tub. The tub did not drain the water out water stayed in tube the whole weekend clogged
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of service focusing on providing guests with a well-maintained room. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
They gave my room away to other people who were shuttled from another hotel assumingly within the same company, that were evacuated due to flooding in the hotel. I was left arriving at midnight with nowhere to go. They offered to send me to another hotel in another town where clearly they could have sent the evacuees to. I continued on my trip until i couldn't safely continue and slept in my car. The next morning I discovered they actually tried to charge me for the room. Never. Ever. Again
Damp, smelling. I believe this and old hospital converted into a hotel. Nothing was in the room, you had to check everything out from the front desk including a coffee pot.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. We assure you that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hairdryers are available and are complime... read more
Check-in was nice and easy. Room was 80 degrees when we got into the room. Elevator was broken. The breakfast less than to be desired as it was muffins and granola bars. Toilet clogs w minimal use.
Business response:
Thank you for your feedback. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our maintenance team, and they are fixing the problems with the toilet. We will share your feedback with our Brand Leaders so that they can use it while implementing our future breakfast offerings. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The first room we were given smelled of heavy smoke. The second room was better but could tell it was just sprayed with Febreze. The 3rd room was better but still had lingering smell. We kept the 2nd and 3rd rooms. The 2nd room had buckling rolled linoleum and a plugged up toilet. The kitchenette was old and totally void of any utensils or dishes, etc. This was after we were sent away from the motel we reserved rooms at and had to go to another location with no compensation. Sorry I picked this chain of hotels. Will never st... read more
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your rooms and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with our housekeeping team to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Kindly note, to ensure cleanliness of kitchenware upon chec... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.