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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smells very bad, could not sleep
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness issues you encountered during your visit. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the same. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Avoid... This hotel can best be summarized as a dump. The room decor and aesthetic is ultra dated (circa 1995). The internet and cable is comical...on a good day. The walls are SUPER thin, you can hear neighbors two doors down. Overall, I would skip this hotel and seek accommodations more appropriate for an extended stay.
Business response:
Jennifer, we sincerely apologize that your room fell short of your standards. Your feedback is shared with the concerned individuals in an effort to enhance our facilities going ahead. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
very unclean The room was very dirty. The floor had a sticky film and the entire sofa bed mattress was soiled.
Business response:
Thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered while you were here. We have processes in place to double check our rooms before we mark them off as clean and ready, so what you encountered is not a normal occurrence. We're working with our housekeeping team to see where we fell short and to make necessary adjustments. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
This place needs a upgrade and a good cleaning Front desk people rude the manager Cassie has no customer service skills and talks to people like dogs! The rooms are somewhat clean and the kitchen are always dirty
Business response:
Candace, please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience they caused. Your comments have been shared with the team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training our staff to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Room had no toilet paper or towels. Needed to be vacuumed.
Business response:
Thank you for staying with us. We failed you in the most basic way by not providing a clean and comfortable room, and for that, we are very sorry. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please note, toiletries are available and complimentary at the front desk at any time. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Not a family r friendly hotel We were asked to leave early bc of "smoke" in the room but saw me walking my dog 5-6 times a day so why would I need to smoke in the rm? We caught someone listening by our door 2. I think this happened bc I have 3 children and a dog. I noticed on the 3rd day I didnt see any other children and or any animals. Being how this location has a contract with a local trade school company and Walmart, I think it was more about we were too noisy. If ur a single person and don't smoke. This is it but if u ... read more
Business response:
Danielle, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your candid feedback as this helps us to improve the experience for future guests. Sincerely, H... read more
Awful stay for $80 I could have had a better stay at a motel down the road. The hotel and room smelled so bad that we actually went out and bought air freshener to be able to sleep there. The room would have been nice otherwise. The sheets and blankets were rough and uncomfortable. We were only there for 4 hours. Just stopping for a nap the car would have been better to sleep in. I do not recommend this hotel by any means.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Amenities You must get all that you want for your kitchen at the front desk, or ask them to bring it to you...coffee maker, toaster, plates, pans, etc. These things are not in the room when you arrive
Business response:
Mary, thank you for being our valued guest and for posting your remarks. We are happy to read you enjoyed our location and the service provided to you. However, I am sorry that you were unhappy with our hotel policies and for the cleanliness issues you encountered. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We would love the opportunity to serve you again on your next visit to the area. Sincerely, General Manager
The room needs updates. The towel holder in the restroom fell, there were dead bugs in the floor in the restroom & the iron holder, came out of the wall & fell. The comforter & sheets made my skin itch. The staff was nice but there was only muffins for breakfast.
Business response:
Julie, please accept our sincere apologies for not meeting your expectations, and we regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. All your concerns will be shared with the respective team so that they will be more diligent in their efforts. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.