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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amenities You must get all that you want for your kitchen at the front desk, or ask them to bring it to you...coffee maker, toaster, plates, pans, etc. These things are not in the room when you arrive
Business response:
Mary, thank you for being our valued guest and for posting your remarks. We are happy to read you enjoyed our location and the service provided to you. However, I am sorry that you were unhappy with our hotel policies and for the cleanliness issues you encountered. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We would love the opportunity to serve you again on your next visit to the area. Sincerely, General Manager
The room needs updates. The towel holder in the restroom fell, there were dead bugs in the floor in the restroom & the iron holder, came out of the wall & fell. The comforter & sheets made my skin itch. The staff was nice but there was only muffins for breakfast.
Business response:
Julie, please accept our sincere apologies for not meeting your expectations, and we regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. All your concerns will be shared with the respective team so that they will be more diligent in their efforts. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Very noisy and there was a water bug in bathroom.
Business response:
Marquia, I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the noise issue you experienced. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. In regard to the cleanliness issues you encountered in your bathroom, I have shared your comments with my housekeeping team to take corrective actions. I hope you will return so we can make it up to you. Sincerely, General Manager
Terrible hotel..Lousy service worst than motels. This place is not good at all to stay. Service is non existence. Breakfast is quaker oatmeal packet ..not even have milk..coffee with no cream..,total disappointment
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Dirty room, dirty towels, funky ac, staff bad attitudes.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Room had a bad smell. Nothing really open late at night to eat. No ice
Business response:
I apologize for the disappointing stay you had with us. Your concern about the smell in your room has been shared with housekeeping team for immediate review and action. We would also like to mention that the full size refrigerator in your room includes ice-trays for your convenience. We value your business and hope you will consider us again. Sincerely, General Manager
Pathetic The hotel was a drug infested h ell hole....we were only there 8 hours and it was horrible...the breakfast consisted of granola bars oatmeal and coffee
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
My experience was not pleasant at all dogs barking in hall way nothing in room jusr bare weeds needed triming back what a shame never will I go there again. Front was never covered had to look for staff....
Business response:
You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We're terribly sorry for the service issues you experienced and for the disruptions caused by noise. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider giving us another try as we would love to provide you with a better experience. Sincerel... read more
Never go back to this hotel I would never go to this hotel again. The hotel was not clean and you can smell something in air. Even the elevator lost a bottom for pressing and so many fingerprints around the cabin. In bathroom there were some RED spots next to toilet. I took a picture and did not know what it was. But we was kind of scared. The fan in the bathroom has serious problem, it generated a huge noise when I turned it on. I sure that fan has some mechanical problems. Therefore, we did not turn it on, because it might... read more
Business response:
We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We hope that you will give us another chance to make a better impression. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.