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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no dishes for cooking. AC worked fine. Dana at the front desk was so kind and accommodating.
It was quiet and adequate for the one night we needed. However, for guests needing a longer stay, the kitchen was not equipped, there was a bare minimum of towels and no tissues.
Business response:
Dear Guest, Thank you for sharing your experience at Extended Stay America. We’re glad to hear that you enjoyed a quiet and comfortable stay for your one-night visit. We appreciate your feedback regarding the kitchen setup, limited towels, and absence of tissues. Please know certain items are available upon request, and we regret if this was not clearly communicated during your stay. Your comments have been shared with our team so we can improve communication and better support longer-term guests. Thank you again for helping... read more
Not the best place for overall stay. Kitchenette was outdated, rusty sink and hotplate. No counterspace in bathroom, only a couple towels. If you have allergies avoid this place! They spray air freshener in the halls down at you from above. Scented sheets and towels no good. Bed was comfortable and was quiet. This is a budget stay.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the kitchenette, and air fresheners. Your comments are valuable, and we’ve shared them with our housekeeping and maintenance teams. We’re glad to know you found the bed comfortable and appreciated the quiet atmosphere during your stay. Our goal is to provide a better experience for all guests, and we’ll continue working toward that. We truly appreciate your feedback and understanding. We look forward to welcoming you back soon. Sincerely, Hotel Man... read more
Dana was super helpful and polite ! She did a great at making me feel very welcomed and appreciated
Yes
Business response:
Dear Guest, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all your generous compliments, and we hope to have the pleasure of welcoming you back to Extended Stay America soon. Sincerely, Hotel Management
Staff was very polite and courteous and always available when needed. Room was very comfortable which is why I chose to stay and extra day. I would choose to stay again.
The rooms are a decent size and so is the price. They do have a bug situation that needs to be addressed though.
Business response:
Dear Guest, Thank you for sharing your feedback. It’s encouraging to know you found the accommodations spacious and reasonably priced. Your comments regarding pest concerns are taken very seriously, and the team has been alerted to ensure the matter is handled with immediate attention and care. Maintaining a clean, comfortable, and well-kept environment remains a top priority, and your input helps us uphold that commitment. We appreciate your understanding and hope to have another opportunity to deliver a more seamless stay ... read more
Front desk clerk - she was great!
Business response:
Dear Guest, It is wonderful to hear that our front desk team member made such a positive impression on you. We are delighted that her warm service helped make your visit more enjoyable. At Extended Stay America, we take pride in creating a welcoming atmosphere for every guest. Thank you for your kind words, and we look forward to having you stay with us again soon. Sincerely, Hotel Management
Not a long term place for eating in. St check in requested a room not facing Highway 64. Told rooms are already assigned and cannot change. Whole lobby and hallway smelled of Marijuana. We thought being a longterm stay there would be utensils for eating and cooking. Even the advertisement on the hotels televisions state a complete kitchen like you have at home and shows beautiful dishes. Wrong nothing provided only one bath soap on the tub. We brought lots of things to prepare for meals from home. Had to purchase cooking pan... read more
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your stay, particularly regarding room assignment and the availability of kitchen utensils. Our rooms are equipped with kitchens, and cooking utensils are available upon request at the front desk. We regret any misunderstanding caused by our advertisements and your disappointment with the hallway odor. Your comments will help us enhance guest comfort and communication. We appreciate your understanding and hope to provide a much-improved experience on your ... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,486 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.