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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very polite and courteous and always available when needed. Room was very comfortable which is why I chose to stay and extra day. I would choose to stay again.
The rooms are a decent size and so is the price. They do have a bug situation that needs to be addressed though.
Business response:
Dear Guest, Thank you for sharing your feedback. It’s encouraging to know you found the accommodations spacious and reasonably priced. Your comments regarding pest concerns are taken very seriously, and the team has been alerted to ensure the matter is handled with immediate attention and care. Maintaining a clean, comfortable, and well-kept environment remains a top priority, and your input helps us uphold that commitment. We appreciate your understanding and hope to have another opportunity to deliver a more seamless stay ... read more
Front desk clerk - she was great!
Business response:
Dear Guest, It is wonderful to hear that our front desk team member made such a positive impression on you. We are delighted that her warm service helped make your visit more enjoyable. At Extended Stay America, we take pride in creating a welcoming atmosphere for every guest. Thank you for your kind words, and we look forward to having you stay with us again soon. Sincerely, Hotel Management
Not a long term place for eating in. St check in requested a room not facing Highway 64. Told rooms are already assigned and cannot change. Whole lobby and hallway smelled of Marijuana. We thought being a longterm stay there would be utensils for eating and cooking. Even the advertisement on the hotels televisions state a complete kitchen like you have at home and shows beautiful dishes. Wrong nothing provided only one bath soap on the tub. We brought lots of things to prepare for meals from home. Had to purchase cooking pan... read more
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your stay, particularly regarding room assignment and the availability of kitchen utensils. Our rooms are equipped with kitchens, and cooking utensils are available upon request at the front desk. We regret any misunderstanding caused by our advertisements and your disappointment with the hallway odor. Your comments will help us enhance guest comfort and communication. We appreciate your understanding and hope to provide a much-improved experience on your ... read more
Nothing fancy but clean and friendly Staff friendly and informative and helpful Clean. Some things dated, but in okay condition
Business response:
Dear Martha, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you appreciated our amazing team of associates and also found our accommodations clean. We have noted your observations and will share them accordingly, as our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts and enhance our accommodations. We are delighted that your overall experience was positive, and we hope we have the chance to welcome... read more
Needs some updating
NICE
Business response:
Dear Sunao, Thank you for sharing your feedback and for taking the time to leave us such a kind comment. We are delighted to know that you had a pleasant experience and enjoyed your stay at Extended Stay America. Our team continuously strives to provide comfortable accommodations and quality service for every guest, and it is always rewarding to hear that our efforts are appreciated. Your positive words truly motivate us to maintain high standards of hospitality. We look forward to welcoming you back soon for another enjoyab... read more
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Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,479 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.