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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff was very friendly, room keys were not working upon arrival and did not work for the duration of the stay so staff had to open all the room doors. Hotel was in a nice area. The room was clean although the sheets had holes in them and the towels were quite worn. Good overall value for the money.
Business response:
Thank you for selecting Extended Stay America - St. Louis - O' Fallon, IL for your visit. It’s our pleasure knowing you loved our staff for the excellent service they provided and found us to be a great value. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to welcome you back soon. Sincerely, General Manager
Great room for a great price. I was very surprised with this hotel. For the price this was offered i wasn't expecting much...but the hotel was newly renovated, which also means the mattresses were relatively new. Very clean and comfortable room. It was nice to have a kitchen so we didnt have to eat out EVERY night. There is no daily housekeeping they change your linens once a week. It was nice not having housekeeping knocking on your door every morning at 9am. Anything you need such as towels and toilet paper you can request... read more
Business response:
Stephen, it was our pleasure having you as our guest at Extended Stay America - St. Louis - O' Fallon, IL. We are delighted to know you loved all the aspects of your visit, particularly our excellent service and the cleanliness of your room. We can’t wait to welcome you back soon. Sincerely, General Manager
One of the rooms reeked of smoke, got the room changed, but the toilet hadn't been flushed. Placed back in the first room due to availability. Got a voucher for a free night. Hotel staff were very apologetic.
Business response:
Thank you for letting us know about your stay. Although we are sorry for the issues you experienced with your rooms, we are happy that our associates made it up for the inconvenience you had. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Jeremy, thank you for rating your stay at Extended Stay America - St. Louis - O' Fallon, IL. We appreciate your feedback and are g;ad that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
The grab and go breakfast was sad. Bad coffee, granola bars, muffins and hot water to make tea, cocoa or oatmeal were the only choices. Fruit or yogurt would be a nice addition. The beads were tiny with only about six inches between the bed and the wall. I'm a small person, but had difficulty getting to my side of the bed. The room would be ok for one or two travelers, but our family of four was very cramped. The amenities are bare bones.. cheap towels and sheets, and only two plastic cups. Because you have an ice tray in yo... read more
Business response:
Thank you for reviewing your stay with us. We are sorry to know your bed was not comfortable for you and your family and that our amenities did not meet your expectations. Your feedback is vital and it will be used as a tool to improve our facilities and amenities. On a pleasant note, we are happy you liked the location of our hotel which was perfect for your needs as well. We value your business and hope you will consider us again the next time your travels bring you our way. Sincerely, General Manager
Dog barking It was fair overall. Place was clean and easy access to local places. However, the guest next door to us had a dog and was barking all night long. It kept us up all night.
Business response:
Donna, thank you for taking the time out of your day to leave us your feedback of our hotel. We are pleased you had an overall nice stay and loved the cleanliness of our property. However, we apologize about the dog barking and the disturbance this caused. We would have been happy to address this issue if you had alerted our front desk staff, so they could have a conversation with the pet owner to reiterate our pet policy. We hope you will return as we would love to provide you with a better experience Sincerely, General Ma... read more
Bad smells The first room i was given had a very strong cleaning product odor, no towels and one of the beds was not completely made. The second room also had an unpleasant odor.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it never happens again with our future guests. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Close to St. Louis, MO Awful hotel staff that checked me in! Breakfast?! Totally sucked! Warm coffee and pre-packaged stale muffins. The bed and pillows was ALL this place had going for it! Thank God it was just a stop over to NOT sleep on my car! Hotel staff acted bothered about her job! Never again!!!
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Dont expect too much Pros : Booking process was hassle free via Hotes.com. Given a room as soon as i arrived the hotel Rooms are Ok. I was given Kitchen appliances upon request. Cons : 1.Break fast is BAD. Don't have any options other than few oatmeal packets. Not sure what is the meaning of the continental break fast will be provided at the hotel. 2.Wi-Fi is very Slow.
Business response:
Thank you for staying with us and providing your comments. We are happy our staff was friendly and efficient upon your arrival. Our goal is to provide our guests with a clean, comfortable, spacious suite with a fully equipped kitchen and a lot of room to relax, all at affordable rates. We are disappointed you felt our complimentary amenities were not in line with the value you received. Thanks again for your feedback, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.