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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful stay and plenty of hot water
Business response:
Arthur, thank you for your fantastic review of Extended Stay America - St. Louis - O' Fallon, IL. We are thrilled to read you were impressed with our bathroom amenities and had an amazing time with us. We look forward to being of your service again on your next trip in the future. Sincerely, General Manager
Business response:
Penny, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - St. Louis - O' Fallon, IL. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Ehh It was ok. Very rusty and the sink (in the kitchen) was leaking underneath. I never used the kitchen sink. And on one corner of the sheets was a black mark.
Business response:
Thank you so much posting a review of your stay. It's nice to read that an overall pleasant visit. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We value all of our guests and hope you will consider staying with us again. Sincerely, General Manager
Hotel staff was very friendly, room keys were not working upon arrival and did not work for the duration of the stay so staff had to open all the room doors. Hotel was in a nice area. The room was clean although the sheets had holes in them and the towels were quite worn. Good overall value for the money.
Business response:
Thank you for selecting Extended Stay America - St. Louis - O' Fallon, IL for your visit. It’s our pleasure knowing you loved our staff for the excellent service they provided and found us to be a great value. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to welcome you back soon. Sincerely, General Manager
Great room for a great price. I was very surprised with this hotel. For the price this was offered i wasn't expecting much...but the hotel was newly renovated, which also means the mattresses were relatively new. Very clean and comfortable room. It was nice to have a kitchen so we didnt have to eat out EVERY night. There is no daily housekeeping they change your linens once a week. It was nice not having housekeeping knocking on your door every morning at 9am. Anything you need such as towels and toilet paper you can request... read more
Business response:
Stephen, it was our pleasure having you as our guest at Extended Stay America - St. Louis - O' Fallon, IL. We are delighted to know you loved all the aspects of your visit, particularly our excellent service and the cleanliness of your room. We can’t wait to welcome you back soon. Sincerely, General Manager
One of the rooms reeked of smoke, got the room changed, but the toilet hadn't been flushed. Placed back in the first room due to availability. Got a voucher for a free night. Hotel staff were very apologetic.
Business response:
Thank you for letting us know about your stay. Although we are sorry for the issues you experienced with your rooms, we are happy that our associates made it up for the inconvenience you had. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Jeremy, thank you for rating your stay at Extended Stay America - St. Louis - O' Fallon, IL. We appreciate your feedback and are g;ad that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
The grab and go breakfast was sad. Bad coffee, granola bars, muffins and hot water to make tea, cocoa or oatmeal were the only choices. Fruit or yogurt would be a nice addition. The beads were tiny with only about six inches between the bed and the wall. I'm a small person, but had difficulty getting to my side of the bed. The room would be ok for one or two travelers, but our family of four was very cramped. The amenities are bare bones.. cheap towels and sheets, and only two plastic cups. Because you have an ice tray in yo... read more
Business response:
Thank you for reviewing your stay with us. We are sorry to know your bed was not comfortable for you and your family and that our amenities did not meet your expectations. Your feedback is vital and it will be used as a tool to improve our facilities and amenities. On a pleasant note, we are happy you liked the location of our hotel which was perfect for your needs as well. We value your business and hope you will consider us again the next time your travels bring you our way. Sincerely, General Manager
Dog barking It was fair overall. Place was clean and easy access to local places. However, the guest next door to us had a dog and was barking all night long. It kept us up all night.
Business response:
Donna, thank you for taking the time out of your day to leave us your feedback of our hotel. We are pleased you had an overall nice stay and loved the cleanliness of our property. However, we apologize about the dog barking and the disturbance this caused. We would have been happy to address this issue if you had alerted our front desk staff, so they could have a conversation with the pet owner to reiterate our pet policy. We hope you will return as we would love to provide you with a better experience Sincerely, General Ma... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.