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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing stood out. The room had two plastic wrapped cups and nothing else. There was a kitchenette with NOTHING in it. We asked for an ice bucket but were told that there were ice trays for ice and no ice machines and there were no trays in the freezer. The "breakfast included" were small wrapped muffins in two flavors and some coffee. Nothing else - no juice, cereal, etc.
Business response:
Dear Martin, thank you for being our guest and sharing your review. We apologize for the inconvenience caused by the lack of amenities in your suite and regret we could not attend to your needs. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Trash Nasty and the people that work the desk are rude
Business response:
Dear Andreia, Thank you for your review of our hotel. We hope you will accept our apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
The room was cleaned but had an awful smell....bought a couple of candles to help the problem.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Not clean Room was not cleaned! Had bugs in the kitchen area, Not vacuumed carpet was stained and had food crumbs, Bathroom floor was not clean, had toenail clippings near the door... a Total mess, checked out with out staying. Notified onsite staff and confirmed refund the next morning with Manager.
Business response:
Jay, thank you for rating your stay with us. We apologize your room did not meet your expectations. Moreover, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Managem... read more
This hotel was very dirty and sketchy, I did not feel safe here especially with my baby.
Business response:
Kaitlyn, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to inform you that all our guests are safe inside our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We hope you will reconsider a f... read more
Could be better Bed was comfortable. Temperature in the room was good. Room was quiet. But we saw a few roaches on the kitchen counter so I won't stay there again.
Business response:
Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincere... read more
It was just not an excellent place to stay. The place is not clean. The service was terrible. I could not even stay there for one night.
Business response:
Sanaa, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Shabby and dreary
Business response:
Paul, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.