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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend Room smelled of cigarettes even though they claimed it was non smoking. Saw several roaches and other bugs in the room. Went to open the bathroom door and door knob came right off. Was not a comfortable stay.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Nope... ...just nope. It was clean I will give them that but it smelled like cigarettes and felt dirty. It looks so nice on the outside and even the halls are nice but the room was not. Yuck, just yuck.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The pictures you have online are so misleading. This place is a dump!!!!!!!!
Business response:
Shannen, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room was overpriced. Toilet had not been flushed and the TV was on. Room is not clean at all. Not worth the price. Room was more expensive on hotels.com then through The website. Was thoroughly disgusted by the unflushed toilet.
Business response:
Adrienne, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We also regret knowing you felt that we did not merit the rate you paid. We will relay your concerns to our housekeeping team and assure you that corrective actions will be taken. We hope to receive a chance to deliver a better stay on a future date. Sincerely, Hotel Management
Booked a room through Expedia. Got my confirmation number and emails. Went to check in and ends up we didn’t have a reservation. Still got charged for the room
Business response:
Thank you for staying at our hotel. We sincerely apologize for being unable to accommodate you this time and for the frustrations you had. If you still have any queries please feel free to reach us at our front office. We hope to have an opportunity to serve you again in the future. Sincerely, Hotel Management
My room was hot and smelly. I could hear the neighbor snoring loud, the bathroom tub had a yellow to dark stain due to the water leak. It kept leaking water during my whole stay. No other amenities included during this stay.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss your comments with the housekeeping and maintenance teams to take appropriate actions. We would like to regain your trust and hope you will allow us that chance in the future. Sincerely, Hotel Management
misery The air conditioning was not working properly it wasn’t that bad the first night but the 2nd night it was horrible. They have a hole on their parking lot & I twisted my ankle. The receptionist moved me to another room with only one bed & it took her 2 hours to get me a roller way bed. No one helped you had to keep running up & down getting everything on your own
Business response:
Beverly, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.