Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Business response:

Dear Guest, Thank you for your wonderful feedback and for taking the time to share your experience at Extended Stay America. We’re thrilled to hear that you found our hotel very clean, conveniently located off the interstate, and true to the pictures provided. It’s also great to know you appreciated our well-lit parking area, as guest safety and comfort are top priorities for us. Your satisfaction means a lot to our entire team, and we’re glad our efforts helped make your stay enjoyable. We look forward to having the pleasur... read more

Business response:

Dear Guest, Thank you for your kind words and for making our property your regular stop. We’re delighted to know that you continue to choose Extended Stay America during your visits and truly appreciate your loyalty. It’s always a pleasure to welcome back familiar faces, and we’re glad to have earned your trust over time. Our team strives to provide a comfortable and enjoyable stay for all our guests, every time. We look forward to continuing to be your preferred stop in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We are thrilled to hear that you experienced the best customer service and found our staff friendly and welcoming. At Extended Stay America, providing exceptional service and creating a comfortable, positive experience for every guest is always our top priority, and it is incredibly rewarding to know that our efforts made a lasting impression on your stay. Your kind words motivate our entire team to continue delivering excellent service and maintaining high standards... read more

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. As a select suite hotel, our dinnerware and cookware are available for a charge. We keep our guests informed about our policies through our updated website. We regret any confusion regar... read more

Business response:

Dear Mary, We sincerely apologize that your stay did not meet expectations and that the room required additional cleaning for your comfort. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We also understand how the condition of the hallway impacted your experience. Your feedback is invaluable as we continue to enhance guest experience. At the same time, we are glad to hear that our team provided friendly... read more