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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Estadía tranquila, muy buena atención
Business response:
Dear Guest, We're glad you enjoyed a quiet stay with us and thrilled that our service met your expectations. We strive to provide a peaceful environment and exceptional service for all our guests. Thank you for choosing Extended Stay America, and we hope to welcome you back soon! Sincerely, Hotel Management
The toilet was clogged, there was a big hole in the couch, when we walked in the room it smelled of cigarettes
Business response:
Dear Guest, We apologize for the unacceptable condition of your room. This is not the standard we strive for, and we will immediately review and take action to maintain and keep it spotless. Our housekeeping and maintenance teams are already at work. Smoking is never allowed on the hotel premises. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Absolutely appalling hotel experience — avoid at a This was hands-down the worst hotel stay I’ve had in years. The place is falling apart — dirty, musty, and clearly neglected. When we arrived, the front desk was completely unmanned. After a ridiculous 20-minute wait, the receptionist finally showed up, unapologetic and shockingly rude. Instead of acknowledging the delay, she *defended* her absence by saying she had “other things to do.” Then came the absurd check-in process: she flat-out refused to check me in until my wife... read more
Business response:
Dear Guest, Thank you for sharing your detailed review, though we’re sorry to hear about your disappointing experience with us. From the delay at check-in and unprofessional interactions with our front desk staff, to the conditions of the room and lack of basic amenities, it’s clear that we failed to meet your expectations. Every guest should be welcomed warmly, treated with respect, and provided a comfortable, well-maintained environment, and we did not deliver on any of these. We have shared your concerns with our housekee... read more
Not worth the money for the stay, there is no breakfast.
Business response:
Dear Guest, We regret that our hotel didn't meet your expectations. Being a select suite hotel, we currently don’t offer breakfast, but we’re always reviewing guest feedback to guide futureimprovements. Our front desk team is always available during the day to assist you with anything. We invite you to give us another chance to provide your expected quality stay. Sincerely, Hotel Management
What was that smell?? I walked in my room it was old and out dated not even a USB port even worse it had a awful smell i instantly started to get a headache i walked out checked our and drove three hours home i was so disgusted
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.