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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't trust other reviews I almost didn't book here because of the amount of negative reviews, but glad I took a chance! Yes the building and hallways are a little dated and could use some maintenance, but our room itself was great! Especially at the price - clean, bright, large, and very comfortable. The staff was also very friendly.
Business response:
Dear Angela, Thank you for sharing feedback regarding your stay at Extended Stay America. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We are committed to providing exceptional service to every guest, so we are glad to read your comments about our staff and their outstanding hospitality. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
Clean room, bed and bathroom. Very friendly employees.
Business response:
Dear Peter, We are delighted you had a wonderful stay at Extended Stay America, and thank you for sharing your positive feedback with us. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We will share your feedback with our entire team, which will undoubtedly boost their morale. We strive to provide exceptional service, and your recognition of our efforts is very motivating. Thank you for choosing to stay with us, and we look forward to welcoming ... read more
Clean room and bed and very friendly staff. Clean bathroom.
Staff is rude and unfriendly. They allow children to play and run in the hallway and knock on people doors and they have a bug problem and they will blame stuff on you that you did not do horrible place to stay will not recommend this place to no one.
Business response:
Dear Michaela, Thank you for your feedback. We deeply regret that your experience did not meet your expectations, particularly regarding staff interactions and the noise disturbances you encountered. This is not the level of service we strive for every day. We will certainly address this with the relevant team for improvement. Additionally, your concerns about cleanliness and pest issues are taken seriously, and we will ensure improvements are made. We strictly follow the most rigorous cleanliness and pest control standards,... read more
Horrible place to stay staff is rude and unfriendly and do not like to do their job.
Business response:
Dear Michaela, Thank you for your feedback. We are genuinely sorry to hear about your experience with our staff and the service you received. This is not the level of hospitality we strive to provide. Your comments will be addressed with our team to ensure we improve our service and create a more welcoming environment for all guests. We appreciate your insights and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.