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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean. There was dust hair in kitchen over stove. Oven was filthy dirty, black sticky residue. Bathroom sink clogged with hair like kitchen area. Unhappy customer!!!
Business response:
Dear Sharon, Thank you for choosing us. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns with our housekeeping team and ensure these areas are not neglected as we move ahead. Apart from this, we hope you had a satisfactory time, and we hope to offer you another opportunity to experience the seamless, outstanding stay you deserve. S... read more
There was a sheet that hadn't been cleaned up and it smelled terrible. I didn't sleep well the whole night.
Business response:
Dear Lihua, We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations for the cleanliness part. We will address this with our housekeeping team to review and take action. Our front desk team is always available to help you. Apart from this, we hope you had a good stay and will revisit for another flawless experience.Sincerely,Hotel Management
Bugs galore and the floor needed a good mopping.
Business response:
DearMichael,Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. However, we are sorry our cleanliness issues disappointed you. We will work on this with our team and see how we can better our guest's experience as we advance. We look forward to hosting you again on your next visit to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.