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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ant infested
Business response:
Dear Deonta, Thank you for bringing this to our attention. We sincerely apologize for the ant infestation you encountered during your stay. This is not the experience we aim to provide, and we are taking immediate action with our pest control team to resolve this issue. Your feedback is invaluable to us, and we will work diligently to prevent this from happening again. We hope you’ll give us another opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management
The room was not clean. There was dust hair in kitchen over stove. Oven was filthy dirty, black sticky residue. Bathroom sink clogged with hair like kitchen area. Unhappy customer!!!
Business response:
Dear Sharon, Thank you for choosing us. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns with our housekeeping team and ensure these areas are not neglected as we move ahead. Apart from this, we hope you had a satisfactory time, and we hope to offer you another opportunity to experience the seamless, outstanding stay you deserve. S... read more
There was a sheet that hadn't been cleaned up and it smelled terrible. I didn't sleep well the whole night.
Business response:
Dear Lihua, We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations for the cleanliness part. We will address this with our housekeeping team to review and take action. Our front desk team is always available to help you. Apart from this, we hope you had a good stay and will revisit for another flawless experience.Sincerely,Hotel Management
When we came back to hotel after our concert, our fire alarm was chirping. It was 2:00am, we just wanted to sleep. We took the battery out of it, but it continued to chirp, attempted numerous times to get staff to answer phone, since the front desk was closed. Finally, someone answered, said they'd come up but never did. We ended up leaving and not staying, and was unable to get a refund! Terrible, terrible service!!!!!!
Business response:
Dear Heidi,We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience caused by the fire alarm during the night. We always want to provide a restful night's sleep for each guest. We never intend to disappoint a guest as we always strive to deliver exceptional service consistently. Please accept our apologies for our associates not being responsive to your needs. Your feedback is important to us. We value your feedback, and we hope you will return so we c... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.