This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible place to stay
Business response:
Dear Michaela, Thank you for your feedback. We sincerely apologize for your experience and the disappointment you encountered during your stay. Your concerns are important to us, and we are committed to addressing any issues that may have affected your visit. Please know that we take guest feedback seriously and are continually striving to improve our services and accommodations. Thank you again for your input, and we hope to regain your trust in the future.Sincerely,Hotel Management
Bad decision Very disappointed in the amenities in the room. We had thee adults in the room and only one chair. While the website shows a full kitchen we did not have the following items. Cups Plates Silverware Cooking pots or pans Also, the tv was placed high on the wall and you had to sit on the bed to watch it.
Business response:
Dear Daniel,We sincerely apologize for the shortcomings you experienced during your stay. It's concerning that the room's amenities did not meet your expectations. We understand how important it is for guests to feel comfortable and have the necessary items available, and we appreciate your feedback regarding the TV placement as well. We will address this with our team for improvements. Your insights will help us improve our offerings and ensure a more satisfying experience for future guests. We would like the opportunity to... read more
Staff and service started out great until I told them about their ants problem. When it was time for us to check out. We got blame for flooding the room that we did not do and we stated that we did not do it, but we’re still getting blamed for it. It was kids running around in the hallways playing in the hallways. I told the staff that can you all go up and check the room and we can go together to make sure everything is OK the staff said they got it and I also let them know that the door was open before checking out. They t... read more
Business response:
Dear Michaela, Thank you for sharing your experience at our hotel. We sincerely apologize for the issues you faced during your stay, particularly regarding the ant problem and the misunderstanding about the flooding. Your feedback regarding staff communication and noise disturbances is crucial to us, and we will address it internally with our team to improve guest interactions and ensure a more comfortable environment. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the... read more
Horrible stuff and serious bug problem.
Business response:
Dear Michaela, Thank you for your feedback. We sincerely apologize for your experience regarding staff interactions and the pest issues you encountered. Your concerns are important to us, and we will address them promptly with our team. We adhere to strict cleanliness and pest control standards, and we regret that this did not meet your expectations. Your insights are invaluable in helping us improve our services. We hope you will consider giving us another opportunity to provide you with a much better experience in the futu... read more
pretty good. Wish they offered breakfast and kitchen utensils
No breakfast, as advertised. Dingy and tv had scratches on the screen when we arrived. People hanging outside around the building
Business response:
Dear Douglas, Thank you for your feedback. We apologize for the issues you encountered, including the absence of breakfast and the condition of the TV. We are addressing the concerns regarding the building’s exterior and the presence of people loitering around the property. Your comments are valuable and will help us improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.