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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Descent for value. The room they put us in was interesting to say the least. It looked as though it was a suite that was turned into a dual queen bedroom. Had a kitchenette and fridge, and was considered an upgrade over my originally booked a single queen. Also this is the first hotel that didn't take cash payments.
Business response:
Jonathon, thank you for being our guest at Extended Stay America. We are pleased you liked the value we offer and that you were impressed with the apartment-style room. However, we regret you did not like our payment policy. t is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Awesome It was wonderful wonderful staff and area
Business response:
Brandi, thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our ideal location and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Worst hotel in the past 40 years! I've stayed at many Extended Stay hotels over the years. I've always found them to be exceptional. This was a shock and horror. If there'd been a way to get our money and move hotels we would have. Not only was the room arranged worse than ever seen, we felt that we could only walk on the carpet in our shoes. We were afraid to get in bed without checking all the bedding. It was the worst hotel room I've ever had to stay in.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
The staff was excellent, very friendly. Charles was at the front desk, very helpful, very nice, super good guy. The room was ok, the kitchen was falling apart and the fridge was very loud and rattled all night. The secondary door lock was broken, the bathroom towel rack was missing only the towel rack mount was on the wall. The shower really is my only big complaint, it was very dirty and the edges were covered in mold, it backed up and I was showering in a puddle of dirty shower water and it ran out and flooded the entire b... read more
Business response:
Dawn, thank you for being our guest. We are glad you enjoyed the comfort of your bed and the service provided by Charles and other associates, but we apologize for the inconvenience you had in your room. Your feedback is discussed with our housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Price was good. Breakfast is not really breakfast; some granola bars, packed muffins and oatmeal, plus coffee.
Business response:
Thank you for your review, and it's nice to know you found us to be a great value. However, we are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.