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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unacceptable Booked and paid but got to Hotel only to find out they were sold out.
Business response:
Thank you for your recent review of your stay. I sincerely apologize we were unable to honor your reservation, in situations such as this, it is extremely difficult. We attempt to do our best not to oversell, however, in those instances; we attempt to offer alternate accommodations. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good Experience My family was traveling to the area for a family member funeral with our son that's in a wheelchair. We found the accessible room well equipped to handle his needs. Also,the kitchenette made it easy to prepare meals for his special diet. The front desk attendant Monica Hallowell, made our experience very pleasant with great customer service, and worked very hard to make our stay comfortable.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad that Monica was so amazing, and that you took advantage of the fully equipped kitchen in your room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Not sure when extended stay decided to stop stocking even basics like water glasses in their rooms without contacting the desk and asking, but that's kind of a hassle. Staff was very nice to deal with. Oddly, the kitchen was arranged so anyone above average size would be essentially unable to open and reach into the fridge. Since this was a one-night stay, it was mostly amusing, but on a longer stay it would have been a real problem. (Of the two of us in the room, only one could use the fridge.)
Business response:
Thank you for your recent review of your stay. I'm sorry that you didn't favor our cookware policy. We keep them at the desk to make sure they are sanitized properly for each guest. Apologies for the inconveniences you experienced. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The bed was to firm hurt my back but kitchenette was great
Not a bad place for the money Hotel is very clean on the outside and the staff at the front desk were helpful. You need to know that there are no elevators in this hotel so be prepared to lug your things up flights of stairs. We were told that all of the rooms had been newly remodeled but they had not been totally remodeled as you could see water damage on the bathroom vanity. It was hard to regulate the temperature in the room, it was either too hot or too cold. There was not a blanket on the bed (just sheets and a thin com... read more
Business response:
Thank you for taking the time to write a review of your experience with us. Please accept our apologies that you did not have a comfortable stay. As this hotel’s manager, I can assure you that I have coached our staff on our room inspection procedures and will work with our maintenance engineer to ensure our AC units are functioning properly. Still, I am glad to read that you had a satisfactory stay overall and enjoyed our reasonable rates. I am grateful for the feedback you provided so we are able to continually improve our... read more
Ok if in need The front desk employe that was working on my arrival was great. Our door didn't shut easily it had to be slamed in order to shut
Business response:
Thank you for sharing your experience with us. Please accept our apologies for the issue you experienced with your door. I will be sure to share your comments with our maintenance engineer to ensure this issue is quickly resolved. Still, I am glad to read that you had a satisfactory stay overall and enjoyed our friendly customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.