Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Anonymous 

on Expedia

6 years ago

Pesimo servicio, llegue 20 minutos mas tarde de la hora final del check in y ya no me permitieron utilizar mi reservacion Ademas de entender las reglas solicite alguna habitación y me respondieron que no tenía 

Anonymous 

on Expedia

6 years ago

Booked thru expedia, saw pet friendly, was not aware that pets had to be pre-registered and after 1st night, when the 2 dogs were seen, we were told it would be another $700 for the 6 night stay over and above the $370. Checkd out after 1 night, was told would be refunded but have not seen the credit yet. 

Not 

on Expedia

6 years ago

Wouldn't honor reservation due to check-in restrictions. 

Manushi 

on Expedia

6 years ago

Worst experience Booked the hotel after 11 pm. Reached there in 15 minutes. Front door was locked, called the number given. Front desk staff said they have a policy of not allowing check in after 11 pm. I tried to reason with the guy and tell him time mentioned on hotels.com is 3pm-midnight. He said doesn’t matter, our company policy and website mentions 11 pm. We were exhausted after having driven almost for 4 hours- and I requested the guy multiple times, but to no avail. 

Anonymous 

on Expedia

6 years ago

I could not even get in. They informed me that there was no more room available after charging my card through a third party reservation center. I was informed of the no vacancies via outside phone and was sent away with no further explanation. This was a week ago and I have still not gotten my $62.56 refunded back to me as the General Manager is never available and appears to be the only person who can do refunds. I am very disappointed that I have to go through my bank for a refund for services that were never rendered. 

Anonymous 

on Expedia

6 years ago

I liked how clean the property was, and the kitchen was very cute. HOWEVER, I got charged $250 for smoking in the room when that didn’t happen. I’m still trying to figure out what’s going on and possibly get my fee waived. 

Adrienna 

on Expedia

6 years ago

Slum hotel!!! Upon first coming in, you will be begged to leave a 10 rating for them and I should of realized something was fishy with that but I went and did it anyway. Lily Anderson and the hotel manager seem friendly at first but are usually running around kicking out some guest for something rather minuscule. I stayed there for 3 weeks and saw many helpless couples and people kicked out of the hotel and left without anywhere to go, this hotel is hiatus!!! Stay away! They kicked me out because I washed my makeup off with ... read more

Ezekiel 

on Expedia

6 years ago

I know you get what you pay for but god damn. Super dirty room. Broken table. No TV remote. No trash can. Leaking faucets. Rude AM staff. Room did not get cleaned between nights. Blood stains in carpet of the room. Dirty blankets. Very Very disappointed.