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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like the lack of services and the stairways is smelling urines. People smoke in the stairways and there were lot of the rest of cigarettes there. The breakfast was horrible and there is no note to inform guests where they can find it. The soap and other toilet things were not adequate. Overall, I was pleased and I am not sure I will stay in that place in the future.
Business response:
Dear Anani, Thank you for choosing us. It is glad you had a pleasant stay. However, we apologize for not delivering clean, fresh, and comfortable accommodation; we regret we didn't get a chance to resolve the issues you experienced. Our front desk team is helpful and always available to handle your problems. We encourage you to try us again as we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Okay for the price. The ladies at the front desk were very friendly and helpful
Business response:
Dear Tenetra, We appreciate your feedback regarding your recent stay with us. We always aim to provide our guests with exceptional hospitality and attentive service, so we are happy to hear your kind words. We would be delighted to have you as our guest again and look forward to your next visit.Sincerely,Hotel Management
Last day before a move Great check in and again staff was wonderful.
Very convenient to my job site for business. Staff was very friendly.
Business response:
Dear Alicia, Thanks for staying with us and for posting a review. We are thrilled to read that you find our staff to be friendly and helpful, and we’re glad our location, close to where you work, was convenient for you. We are so happy our staff is the highlight of your stay, and we’ll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Felt questions invasive of every person to be in room. I never book a full bed only for 2 adults. Don’t usually ask for any less than @ 3star. Breakfast was to be a brown bag to go! We did not stay there at all since we felt unsafe. Police substation on site.
Business response:
Dear Gloria, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. We would have assisted you and resolved any issue had you informed our front desk while you were still with us. Furthermore, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regard... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.