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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything is good
Business response:
Aaron, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great comfort stay Room was clean and overall very nice. Great location and friendly staff. The only downside is I think my bed may have been a fullsize when it was supposed to be a queen but im not sure
Check in was quick and easy once we found the tiny lobby. The staff member was very friendly informative. The room was small and had two of the smallest twin beds I’ve ever seen. The carpet in the room was gross and I didn’t feel comfortable walking barefoot in the room. The shower had a used bar of soap from a previous guest and no shampoo. There was fresh soap for us on the bathroom counter. We did not get bed bugs, so that is a big plus. It worked for us for the eve and was inexpensive.
Business response:
Geoff, thank you for posting a review of your stay. We are glad you were pleased with the service our front desk associates delivered and that you had a pleasant stay overall. However. We apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Not the cleanest outside, the room was fine 👍 Like most extended stays the outside of the property is very dingy and dirty. At first glance it doesn't appear to be safe but I had zero issues here. The staff was professional, friendly and accommodating. The room was clean a well as the sheets and the linen. There isn't house keeping if you stay multiple nights. So, if you want to be pampered this is not the place for you. If you want a clean inexpensive bed for a night or two, it isn't that bad.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Scary place
Business response:
Reda, thank you for staying with us. Our goal is to deliver an outstanding experience for each of our guests. Therefore, we want to apologize for the unpleasant stay and any frustrations or inconveniences you had while here. Thank you once more for your feedback, and we hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.