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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were in St. Louis for Loverboy/Styx/REO Speedwagen concert. Staff was friendly and helped us with directions. Nice to see smiling faces from top to bottom. We would stay there again 😊
Business response:
John, our entire team here at Extended Stay America appreciates you for the positive comments about our hotel. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Thank you for choosing us while you were in the area for a concert, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Was adequate
Property is pretty old and worn. Could use a refresh.
Business response:
William, thank you for taking the time to post a review. We are sorry for not meeting your expectations with our property and that you felt it needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Overnight stay A little run down. Some of the furniture, cabinets and kitchen need to be updated. The mesh style tub surround and bath sink need to be white so you can tell if they are clean or not. The spackle doesn't show dirt so there's no way to know if your area is clean. Underneath kitchen sink was badly maintained and the refrigerator showed a lot of wear
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a second chance to d... read more
Oky It was fine. No kitchen utensils as advertised but the desk clerk gave us some silver wear and glasses.
Business response:
Wayland, thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
This property needs to be upgraded. The fridge was rusted and microwave not cleaned...Chair had cigarette holes, amd matter pad had stains...seals in door needs to be replaced to keep sunlight and air from coming in...
Business response:
Xavier, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.