Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Also, your comment regarding the check-in will be shared with our front desk team so that they can take the necessary steps to make our future guests experience a better one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you liked the service provided by our front desk staff and enjoyed our clean property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We are thrilled to know you were impressed with our well-kept property and that you had a relaxing time with us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more