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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was good there wasn’t no loud noises from the other guests the room was clean and there was free wi fi
Business response:
Cooper, thank you for taking the time to evaluate your stay and for sharing your feedback. We are happy that overall, you enjoyed your stay at our well-maintained property. We are also glad you liked our free WiFi and your spotless room. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
No service I’d NEVER stay there again and planning on visiting twice a year. No room service for 8 days was awful service. I stayed 8 days and NEVER got room service. When I asked on day four (4) I was told service is ONLY done on check in date, well duhhh! What I’m lucky to check into a clean room? Other than that it was ok.
Business response:
Jarvis, thank you for being our guest. We're sorry for the inconvenience you had due to our cleanliness policy. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. However, we're always happy to provide fresh linens and whatever you need during your stay. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
We only stayed for one night but it was a pleasant stay.
Business response:
Thank you for choosing Extended Stay America for an overnight stay. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Tub and refrigerator were leaky. Lots of spiders because of this (tiny ones so I know there can't have been have been bug problem in the room) Tub took a long time to drain even while just showering. Over all not bad. Much better than the hotel I was at the night before so yay.
Business response:
Thank you for being our guest. We're sorry for the maintenance issues you encountered in your room. Please be assured that we have shared your feedback with the appropriate team to fix the problem with the tub and refrigerator. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Biggest complaint is I was unable to access their WiFi which was very inconvenient
Business response:
Thank you for posting a review of your stay. We're sorry for the inconvenience you had while connecting to our internet service. We understand how important this service is, and we hope your experience as a whole more than made up for this. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back Sincerely, Hotel Management
Location was great nice and quiet early in the morning and late at night
Business response:
Thank you for choosing us. We are glad you liked our convenient location and that you found our location convenient for your needs. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Room had lots of space and kitchen is handy since they don't have much of a selection for breakfast.
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are delighted to know you were impressed with our well-appointed room and that you enjoyed our well-equipped kitchen. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.