This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Although it was a nonsmoking facility, the cigarette smell hit me when i opened the door. Actually made it hard for me to sleep. There was a baggie taped over the smoke detector in the room so i assume a previous guest attached to be able to smoke in the room.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
A little more attention needed in cleaning The cleaning staff needs to do a better job of making sure things are cleaned and wiped down for the future renters
Business response:
Thank you for your review. We regret the cleanliness issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Very nice rooms! Very nice staff! CLEAN! It was a stay between moves in town for my daughter.. it is still ongoing.. she had to add 2 more days and may still have to add a couple of days more .. since she paid with her card she put the add ons in her name Destiny Culver... Bit the room is awesome compared to where she WAS STAYING! THANKS SO MUCH
Business response:
Carol, thank you for choosing Extended Stay America for your daughter. It's nice to know she found her suite comfortable and that she was pleased with the exceptional service from our staff. We are honored that she chose to extend her stay with us. Sincerely, Hotel Management
Consistent I have stayed several times. They are like McDonalds. I know how it will be. I know how clean it will be, what the service will be like and a ballpark price. I will continue to use this facility as I have had no problems as of yet on several stays.
Business response:
Thank you for staying with us again, and making Extended Stay America your home away from home. We are glad you had a nice time with us and that our hotel met your expectations once more. Thank you for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
Better cleaning staff needed Upper management may need to start going behind the workers to check that everything is completed properly before putting someone in a room. Half jobs are done. The chairs in the room by the table were super dirty, the bathroom was not cleaned properly. I wiped all things down with Clorox wipes and it was so much dirt on them. Im sure they dont vaccum often because my new white socks were super dirty. I feel they just need better staff to clean the rooms
Business response:
We are extremely sorry for the conditions of your room and the inconvenience you had. This is certainly not acceptable and we will have our Housekeeping team review the room you stayed in. We will also ensure such negligence is never repeated so our guests can have a thoroughly comfortable experience. Please consider coming here again so we can provide you with a much better visit. Sincerely, Hotel Management
Easy peasy It was a good and easy checkin ty
Business response:
Fred, thank you for your gracious rating of Extended Stay America. We are glad you had a seamless check-in and enjoyed your entire stay with us. We look forward to being your host whenever your travels bring you back to this town. Sincerely, Hotel Management
Quick and easy check in . Nice and quiet desk clerk was very friendly
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found the staff friendly, and liked our quick check-in service. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.