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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Staff are very nice and helpful. nice and clean hotel.
Business response:
Anjelika, thank you for choosing to stay at Extended Stay America. We are glad to know you had a great time with us and that you were impressed with our well-kept property and courteous associates. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
Andria, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
Cecilia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The room was great and had all the accommodations we were looking for. The woman who checked us in was very friendly and had a great sense of humor. It says that the hotel is pet friendly, but nowhere on the website does it say that its an extra $25 per animal! My dog is a service dog so that fee was waived, but it needs to be posted somewhere that there is an extra charge for animals. I was taking my dog out in the morning to the grass, but he urinated on a bush before i could get him to the grass. One of the hotel staff wa... read more
Business response:
Thank you for the review. We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for being our guest and we hope to welcome you back soon so we can make up for this. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one, and we want to thank you for your kind rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Good,clean, friendly staff
Business response:
Dear Taylor, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit Sincerely, Hotel Management
Checkin and out are always great but this visit was not good because my bathroom smelled bad like urine, I asked for them to come clean again I was told no because of a new COVID-19 policy.
Business response:
Thank you for your loyalty and for leaving your feedback. While we are pleased our front desk provided great service, we apologize for the cleanliness issues in your bathroom. We regret being unable to assist you this time and hope your previous experiences with our brand will encourage you to choose us again. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.