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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice but questionably unsafe It was overall nice. However people were loud outside and constantly felt like I was being watched.
Business response:
Darnelle, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for the inconvenience you had with the other of the property. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Take sandals or wear socks in your room. The "lobby," if you can call a small room a lobby, smelled like pot or bad body odor. The carpet in the room was stained all over the place and clearly needs replaced. Their idea of "free" breakfast was granola bars, coffee, and juice. I don't think they even had any fruit out. I just grabbed three bars and bolted. The towels are soft, the beds are ok, clean and bug-free, but the pillows leave much to be desired. Overall, it was a great price considering I found it a week out from the... read more
Business response:
Charles, thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the value we offer. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Also, your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We... read more
needs repairs The carpet was filthy, the door to the kitchen sink cabinet was falling off of the hinges, the water would not drain in the bath tub, one of the dresser drawers was broken from its slides and the back of the dresser was off and resting between the dresser and the wall, there was a dent in the stove hood and a place on one of the kitchen sink doors which had been hit hard enough that it has cracked the mica and left a hole. I had to wait in line to be checked in some five or six people in front of me and only on... read more
Business response:
Wayne, thank you for posting a review of your stay. We apologize for your disappointment with the overall condition of your room. Please be assured that we have shared your observations with our maintenance team, and we're working with them to fix the problems you mentioned. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not terrible for the price. Slightly scary. Hotel is in a pretty sketchy area. There was a lot of interesting "activity" outside at all hours of the night. Very dirty and scary in the outside areas. Room was clean inside. My non-smoking room was next to a smoking room and the smoke came into my room through the bathroom vents. Not good. Mildew smell from the AC, but other than that it was fairly clean and comfortable.
Business response:
Jared, thank you for taking the time to review your stay. We're glad to know overall you had a pleasant time while you were here, but we regret the inconvenience you had due to the other guests of the hotel and the smoke smell you experienced in your room. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We have also asked the appropriate team to fix the problem with the HVAC unit. Hopefully, we will have the opportunity to make it up to you on ... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.