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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean, the staff was friendly, check in and check out was easy
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our spotless property as well as our courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
The only thing we had a problem with was there wasn’t a hair dryer or coffee pot in our room.
Business response:
Kenneth, we are delighted you had a great stay at Extended Stay America. Please note, coffee-maker and hair-dryer is available at the front desk and is complimentary. We will remind our staff to communicate this more clearly going forward. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Although it was a nonsmoking facility, the cigarette smell hit me when i opened the door. Actually made it hard for me to sleep. There was a baggie taped over the smoke detector in the room so i assume a previous guest attached to be able to smoke in the room.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
A little more attention needed in cleaning The cleaning staff needs to do a better job of making sure things are cleaned and wiped down for the future renters
Business response:
Thank you for your review. We regret the cleanliness issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Very nice rooms! Very nice staff! CLEAN! It was a stay between moves in town for my daughter.. it is still ongoing.. she had to add 2 more days and may still have to add a couple of days more .. since she paid with her card she put the add ons in her name Destiny Culver... Bit the room is awesome compared to where she WAS STAYING! THANKS SO MUCH
Business response:
Carol, thank you for choosing Extended Stay America for your daughter. It's nice to know she found her suite comfortable and that she was pleased with the exceptional service from our staff. We are honored that she chose to extend her stay with us. Sincerely, Hotel Management
Property was dirty. Hallways were dirty, trash and cig butts all over the parking lots. The entire place needs to be powerwashed.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.