Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Dhanunjai 

on Expedia

a year ago

Worst experience in mid night 

Luis 

on Expedia

a year ago

Never Staying Here Again My family and I stayed at here on Memorial Day weekend, and it was the worst hotel experience we've ever had. From start to finish, our stay was filled with problems and poor service. Upon arrival, the receptionist was visibly annoyed and unwelcoming. The check-in process was slow and lacked any interaction, setting a negative tone. Our room was in poor condition: grimy carpet and a wet spot near the fridge. When we returned later, the leak had spread. Reporting this to the front desk yielded no apol... read more

Janice 

on Expedia

a year ago

I stayed here for two nights in April. I complained about the condition of the room, but they were unable to move me to another. I seriously considered sleeping in my car. I was credited for one nights stay upon my return after complaining. I wish there was a way to share my photos. You too would be appalled. 

Thomas 

on Expedia

a year ago

The property was old and not comfortable. The only chair was by the door so that the people in the parking lot had a clear view. My memory of this stay was completely negative! 

Rian 

on Expedia

a year ago

They sent me to a room that maintenance had to be working on (I have pictures)! Went and told the front desk she had an attitude. The next room the TV didn’t work called the front desk she said “just turn it off and on”. I got tired of complaining and just told myself never again 

Helen 

on Expedia

a year ago

The room was not cleaned well - many of the surfaces were dirty. When I asked for the dishes and utensils that were supposed to be supplied, the clerk said I would have to carry them up myself because she was there alone. I had to make 2 trips, and the things she gave me were not clean either. I don't think anyone had ever cleaned the coffee maker. The furnishings were shabby and the bathroom door was cracked. I'll never stay there again! 

Cheyenne 

on Expedia

a year ago

Workers are so unprofessional I wouldn’t even let my dog stay here, not even a rock stay here. There is a guy with dreads that so nonchalant to any issue we have. They expect us to know everything and also why u let him work if he can’t take the frustration of the company issues. He takes everything personal and if that’s the case do not work in customer service. He threatens to not give me my hotel key and everything. Their key deactivated on its own and I had to sleep in my car for 2 DAYS straight because their office isn’... read more