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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional. Had 2 dirty rooms. Was over charged. Staff was subpar.
Terrible. Fire alarm wen off 7 times between midnight and 6am rendering sleep impossibl.
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Feo , sucio, inseguro , la puerta no cerraba , no tienen desayuno
Business response:
Dear Jessica, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Worst experience in mid night
Business response:
Dear Dhanunjai, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Never Staying Here Again My family and I stayed at here on Memorial Day weekend, and it was the worst hotel experience we've ever had. From start to finish, our stay was filled with problems and poor service. Upon arrival, the receptionist was visibly annoyed and unwelcoming. The check-in process was slow and lacked any interaction, setting a negative tone. Our room was in poor condition: grimy carpet and a wet spot near the fridge. When we returned later, the leak had spread. Reporting this to the front desk yielded no apol... read more
Business response:
Dear Luis, Thank you for choosing us for your recent visit to our city for the Memorial Day weekend. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the proble... read more
I stayed here for two nights in April. I complained about the condition of the room, but they were unable to move me to another. I seriously considered sleeping in my car. I was credited for one nights stay upon my return after complaining. I wish there was a way to share my photos. You too would be appalled.
Business response:
Dear Janice, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.