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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had left over food and drinks in the refrigerator, saw lots of police (3 times) and paramedics twice during our 1 night stay, heard staff arguing with customers, no pool. Room smelled smokey and I requested a non-smoking room when I was checking in. Lots of cigarette butts on the ground by front entrance to the hotel. Won't be back.
Business response:
Dear Shawn, We sincerely apologize for the negative experience you had during your stay. The issues you encountered with the room cleanliness, smoke odor, and disturbances are not reflective of the experience we aim to provide. We regret that these incidents impacted your stay, and your concerns will be addressed with our staff to prevent future occurrences. While we understand your frustration, we hope you might give us another chance to offer you a better, more comfortable stay as we work to improve our services.Sincerely,... read more
Reserved a room for 3 adults (2 beds). Got to the hotel, no room with 2 beds. Was told I could have a king bed for 3 adults. Explained that that wouldn't work. Asked for a refund. They said my card was not charged. It was! Now I have to work with my credit card to get a reversal. Property was dirty, felt unsafe.
Business response:
Dear Glenn, We sincerely apologize for the issues you encountered during your stay. It is unacceptable that the room did not meet your reservation requirements and that our staff did not provide an immediate resolution. The cleanliness and safety concerns you described are also concerning and not reflective of our standards. We regret the inconvenience with the billing and understand the frustration it has caused. Please know that we are reviewing these issues to prevent future occurrences. We hope you reconsider staying wit... read more
No front lobby. No one greeted us for over one hour to check us in.
Business response:
Dear Huy, Thank you for your feedback. We apologize for the delay and lack of greeting you experienced during check-in. This is not reflective of our standard service, and we understand how frustrating it must have been to wait for over an hour. We are addressing this issue with our team to ensure that all guests are promptly and warmly welcomed in the future. Your feedback is valuable to us, and we hope you will give us another chance to provide a more efficient and welcoming experience.Sincerely,hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.