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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mold, bugs, unsafe
Business response:
Dear Julie,Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of mold and bugs, as well as safety concerns, are issues we take very seriously. This falls far short of the standards we strive to provide for our guests, and we will address these concerns urgently. Your experience does not reflect our usual quality, and we are committed to making the necessary improvements. We hope you will consider giving us another opportunity to provide y... read more
No key Terrible. Worst stay aver in a hotel. Not able to give me a key, so I had to call every time I want to come back. Last person of the night shift that came to open my door was extremely rude
Business response:
Dear Ana,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly the issue with your room key and the rudeness of our staff. This is not the level of service we aim to provide, and your concerns will be addressed with our team to prevent such occurrences in the future. We deeply regret the frustration this caused and hope you will consider giving us another chance to offer a more positive experience.Sincerely,Hotel Management
Will never stay here again. Left right after check out and went to another hotel. Dirty. Unsafe. Had two children with me, and didn’t feel safe. Room was very old and rundown and seemed just dirty. The room was humid and damp. Hotel was loud with people all over just sitting around outside smoking and hanging out. Several people staying there looked drunk and/or high.
Business response:
Dear Nicole,Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and unease you felt during your stay. The safety and well-being of our guests, especially those traveling with children, are of utmost importance to us. We regret that the condition and atmosphere of the property fell short of your expectations. Your feedback is crucial as we work to improve the cleanliness, security, and overall environment. We sincerely hope you will reconsider and allow us the opportunity to provi... read more
They still haven’t released my deposit back 7 days later.
Business response:
Dear John, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Room was ok , however I got bit by a big green bug in my sleep . A day after check in there was no water in the pipes so I was not able to shower , brush my teeth use toilet etc because no water . Staff didn’t even inform us that there was going to be a water lock off . And they had no back up tank . Very unprofessional and unacceptable. I know it may have been difficult to walk to tell everyone that water will be off. But at lease tell us during check in that they will be working on the pipes . Elevator was also not working... read more
Business response:
Dear Annette,Thank you for your feedback. We sincerely apologize for the inconveniences you faced during your stay, including the bug bite, water outage, and elevator issues. It is unacceptable that these issues were not communicated to you, and we regret the lack of information and support you received. Please know we are addressing these concerns to prevent future occurrences and improve our guest experience. We understand your frustration and hope you will give us another opportunity to provide a better stay in the future... read more
Staff were kind but hotel is that of a low end motel. Definitely not the standard for an extended stay
Business response:
Dear Ashley, Thank you for your feedback. While we are pleased to hear that our staff was kind, we sincerely apologize that the overall experience did not meet your expectations. We strive to provide a higher standard of comfort and quality, and we are sorry that we fell short during your stay. Your comments are valuable, and we will be using them to review our facilities and make necessary improvements. We hope you will consider giving us another chance to provide you with a more positive experience in the future.Sincerely,... read more
The fact they charge an additional $100 for a deposit is absurd. It mentions no where online about it. I don’t know why you need a deposit when they place looks awful, broken screens, chipping paint, foul odors, dirty blinds, leaking faucets, it looks more like an apartment complex than anything and one that you do not want to go near. We will not be back here , maybe they should update the webpage for what it honestly looks like
Business response:
Dear Heather, Thank you for sharing your feedback. We apologize for the inconvenience caused by the unexpected deposit and the condition of the room. The deposit, which is fully refundable upon checkout, is a standard practice for incidentals and is mentioned on our website. However, we regret that you encountered issues such as broken screens, foul odors, and other maintenance problems. We are reviewing our facilities and website to ensure they accurately represent our property. We value your feedback and hope you consider ... read more
The room we rented was all broken the bathroom door and room was tore up and they ask for 100 more dollars for a deposit that not on hotel policy
Business response:
Dear Mark, Thank you for sharing your experience with us. We’re glad you chose to stay with us, though we apologize for the issues you encountered during your visit. We understand your disappointment with the condition of your room. Regarding thedeposithold, we understand your frustration and want to reassure you that this is a standard practice. Our system automatically releases this hold the moment you check out. Therefore, we are sorry for any inconvenience or misunderstanding this may be caused. We are committed to revie... read more
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.