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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably the dirtiest hotel room I’ve ever seen. Didn’t even bother setting my bags down and left immediately.
Business response:
Dear Victoria, We're sorry your experience fell short of expectations. Cleanliness is a top priority; we apologize for any oversight in your guest suite. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We appreciate your understanding and hope you'll give us another chance. Safe travels.Sincerely,Hotel Management
Wasn’t good, spider webs coming down from the ceiling and no hot water to shower. Would not stay here again. Wanted to check out a day early and they would not refund me the day I did not stay.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry to hear that your stay with us wasn't as pleasant as it could have been. Please know that we take all guest concerns seriously and are committed to making improvements to ensure that all guests have an enjoyable experience. We value your feedback and hope you will consider staying with us again for a much-improved experience.Sincerely,Hotel Management
Check in attendant was very polite and nice I must say. We got to our room and had a live baby roach in the bathroom. Hotel very outdated. Baseboards peeling off the walls, kitchen area walls stained and outdated. Bed linens were clean but the mattress and pillows were so uncomfortable.
Business response:
Dear JAMI, Thank you for choosing to stay at our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly apprec... read more
Found a roach in the room....
Business response:
Dear Eugene, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you for bringing this to our attention. Upon your next visit, we hope to regain your trust with an improved experience.Sincerely,Hotel Management
There was a horrible smell throughout the building
Business response:
Dear Lisa, We sincerely apologize for the unpleasant odor you experienced during your stay. Your comfort is of utmost importance to us, and we are actively addressing this issue to ensure a more pleasant environment for our guests. We appreciate your feedback, and please be assured that corrective measures are being taken. We value your patronage and hope to provide a significantly improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.