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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here!! Not from the area and needed a last minute place for me (young female) and my mother and my baby to stay for the night. Booked online. When we got to the hotel, I was scared to get out of my vehicle because of the environment around the hotel. It is IN THE WOODS, there were tons of people in the parking lot, children racing on scooters at midnight, sheets hanging in the window, and not even an employee on site. I didn’t even check in, I left and a requested a refund which I was hoping they would allow due ... read more
Business response:
Dear Bailey, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration caused by the issue with your charges. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Please allow us to evaluate the situation regarding your charges. Meanwhile, feel free to reach out to us at the hotel so we may assist you further. We are wholly committed to regaining your trust and confidence, and we... read more
Terrible Had a late check in upon arrival to the locked up very hot lobby there was phone to call for service called got told someone was coming down to help check me in waited 30 min noone areived called back was told some one was coming feom another property noone was on site remind you i was just told someone was on there way down called again after and hour and noone picked up went to sit in my vehicle to wait at this point to see if anyone pulls in coming from the other property being the lobby was super hot 30 min more... read more
Business response:
Dear Veronica, Thank you for taking the time to leave your feedback. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area so we can provide you with the flawless stay you deserve. Sincerely,Hotel Management
The property was not was was shown on the pictures. It was in very poor condition and in a very sketchy area. Also, the odor throughout the hotel was unimaginable. It truly smelled like death the moment you walked out of the small lobby area and continued in the elevator and hallways. When I entered the bedroom I heard water running and turns out there was a leak in the bathroom coming from the tub. It was just not what I was wanting to walk into after driving 8 hours. Also, not to mention that Expedia Charged me for the boo... read more
Business response:
Dear Quin, Thank you for sharing your feedback about your recent stay. We apologize if the property did not meet your expectations based on the pictures you viewed. We also apologize for any inconvenience caused by the odor and the bathroom leak. We strive to maintain a clean and comfortable environment for our guests, and we will address these issues promptly. Regarding the double charge, we recommend reaching out to us so we can review and make the necessary corrections. Once again, we appreciate your feedback and hope to ... read more
Stay away. I booked my room the same morning of my requested stay. I arrived early to see if I could check in early. At 11:45am the was no staff on site. Called corporate they said someone should be there. Left for our event came back at 4:30 still no one at the front desk. About 20 mins later a very unprofessionally dressed man came down. After asking the gentleman in front of me how he could help him (he was there to check in as well) he looked back and asked me how he could help me and when I said I was there to check in ... read more
Business response:
Dear Jamie, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
Property smells like people smoke marihuana even though is supposed to be smoke free. I got charges $25 per day for bringing my dog, and the room didn’t get clean during the three night I stayed. One of the alternate entrances was broken and the stairs smell like pee.
Business response:
Dear Jose, Thank you for being our guest. We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We also regret that our payment policy inconvenienced you. These fees are listed on our website. We apologize if this was not adequate... read more
Property was overbooked, was unable to get a room
Business response:
Dear Elizabeth, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Lobby was an echo chamber where the staff's friends hang out and talk loudly. No breakfast. Room's bathroom door had holes punched in it. No coffee maker in room. Wifi extremely weak. In morning nobody at counter (bunkered down) for a receipt. No ice machine and trays in refrigerator were empty. Table in room wobbly. No hair dryer. Small tv. Wasnt worth what was paid.
Business response:
Dear MARIA, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback is discussed with our concerned team to review and action. Please give us an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.