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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I should have read the reviews because this place was terrible. The only good thing I can say is the woman at the front desk was very nice. My room smelled like BO and weed. The entire property just smelled like smoke. I found multiple roaches in my room. The sheets smelled funky and just didn’t seem clean. The overall cleanliness of the property was severely lacking. I did not feel safe walking around the property. It was cheap but absolutely not worth it. Stay anywhere else. I thankfully had an early flight so I was only o... read more
Business response:
Dear Jenna, Thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management
Very poor
Business response:
Dear Tonya, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outst... read more
The worker acted like having to check us in after hours was ruining his night. The whole hotel smelted line plumbing and weed when you walked in. There was old food in the elevators. Our room had a musky smell, the bed was wet, the mattress cover was stained and we saw two bedbugs. We immediately checked back out.
Business response:
Dear Dalis, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Stayed for one night. Place seems really sketchy. Checked in around 1am and the on call front desk guy walked us to our room. He was very nice but the place over all was very uncomfortable especially for 3 girls traveling alone.
Business response:
Dear Elizabeth, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Extended Stay America had so many small roaches covering every wall including by the refrigerator, bathroom, beds and outside hallways. I was devastated. I stayed at another hotel and the money was worth it.
Business response:
Dear Sheila, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will ensure that your space is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management
This property appears to be being used as transitional housing and not an actual hotel. When we go there, there was the strong smell of marijuana in the lobby and a number of people hanging out in the parking lot. There were used flossers in the elevator and hair on the toilet. Someone had been smoking in the room the gave us prior to check in. I did not feel safe and my son and I used the room long enough to book a different hotel and then left. Definitely DO NOT go here.
Business response:
Dear Josephine, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell and the cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel... read more
Room smelled of cigarettes, bugs crawling around the lobby area, waited a while for staff to check me in because she was asleep
Business response:
Dear Alise, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. Moreover, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest co... read more
Worst 15 minute stay!! This was hands down the worst place i have ever stayed!!! I had to wait ten minutes before anyone came to check me because the fire alarm had to be reset it had just went off. The lady came to the window finally covered in sweat because she was cleaning rooms and checking people in. I finished signing in to be informed we were on the 4th floor no elevators ok fine, I can climb some stairs. I asked where the ice machine was located shw said there was not one and I could go across the street to the gas s... read more
Business response:
Dear JENNIFER, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the... read more
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.7 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.