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Extended Stay America Select Suites - Tallahassee - Northwest
- Hotels
- Tallahassee, FL
About this business
Location details
5344 W Tennessee St, Tallahassee, FL, 32304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing. They had put me in someone elses room. When i did get to my room there were coche roaches, blinds were broke, the phone did not work, the room was dirty. The worse place ive ever stayed at. Being that said i did not stay. I was trying to reach the desk and no answer. I left and came back next morning for a refund.
Business response:
Dear Richard, We sincerely apologize for the unacceptable experience you had during your stay. It is disheartening to hear about the issues with your room, including cleanliness, broken blinds, and a non-functional phone. Additionally, we apologize for the mix-up with room assignments and the lack of response from the front desk. Your feedback is crucial for us, and we are addressing these concerns with our team to prevent such occurrences in the future. We understand your decision to leave and are sorry for any inconvenienc... read more
Dirty room. Cockroaches in hall. I had a beetle on my neck when I entered room. Drug addicts live here so be prepared to have them knock on your door and try to enter like they did to my room. Fire alarm will go off in the middle of the night. Only good thing was the shower was warm.
Business response:
Dear Nathan, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
We arrived to learn our reservation for two queen beds had been canceled. They offered us a single queen for three people. took us 30 minutes to check in because they said reservation couldnt be changed because booked with a 3rd party. They had one person in charge of front desk and cleaning rooms so there were long waits to talk to anyone because she was cleaning the rooms in between check ins. The room was filthy. Hair and other debris on the floor. Roach (alive) in our room. Dead ones in the hallway outside room. Fire ala... read more
Business response:
Dear Lisa, We sincerely apologize for the multiple challenges you encountered during your recent stay. It is truly disappointing to hear about the issues with your reservation, cleanliness concerns, and the inconvenience caused by the fire alarm. We understand your frustration and regret that we fell short of providing you with a comfortable and pleasant experience. Your feedback is invaluable, and we will address these issues with our team to ensure improvements in our service delivery and cleanliness standards. We apprecia... read more
Dirty filled with homeless
Business response:
Dear Evan, We deeply regret that your stay did not meet your expectations. Cleanliness and safety are top priorities for us, and we are sorry that we fell short during your visit. We are committed to addressing these matters to ensure a more comfortable experience for our guests in the future. Thank you for bringing these issues to our attention. We value your feedback and hope you will consider giving us another opportunity to provide you with a better stay. Thank you for bringing this to our attention.Sincerely,Hotel Manag... read more
Absolutely disgusting never stayed waiting on a refund
Business response:
Dear Jenna, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Horrible communication Worst hotel experience ever . We had already been staying there for business. Told ground desk we wanted to book for another month. They said there system was down do to the storm and promised we were good. Guys come back from working and were told to find another hotel that they were not taking reservations for the next few days and now it’s 10pm and we can’t find rooms for our guys! What a nightmare!
Business response:
Dear Luke, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Do not book this hotel is a rat hold I couldn’t check in I arrive 10:30 pm and the lobby was close already I call the number they put in but never got and answer
Business response:
Dear Miguel, We regret the inconvenience you encountered while attempting to check-in. Your experience is not reflective of the standard of service we strive to uphold. Please accept our sincerest apologies for the unavailability of our lobby and the lack of response to your call. Your feedback is invaluable, and we will address these issues to ensure they are not repeated. We understand the frustration this must have caused and assure you that steps will be taken to prevent similar occurrences in the future. Your comfort an... read more
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - Northwest
How is Extended Stay America Select Suites - Tallahassee - Northwest rated?
Extended Stay America Select Suites - Tallahassee - Northwest has a 2.8 star rating with 1,125 reviews.
When is Extended Stay America Select Suites - Tallahassee - Northwest open?
Extended Stay America Select Suites - Tallahassee - Northwest is open now. It will close tomorrow at 12:00 a.m.