This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel This was the worst hotel. Thugs hanging outside. I was afraid of my security so I had the them to change my room. When I went to the other room is was dirty, tv didn’t work, refrigerator was molded and rusted, everything was dusty, there was a funny smell. Roaches and spider webs. I advised the clerk and they didn’t care. I asked for a refund
Business response:
Kima, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also for the service issues you encountered. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Rude staff..no room availability on chrckin after it was prepaid..called manager on duty e.g. ho did not care..just said..oversold..they didnt care if it was presold
Business response:
Dear Don, We regret the unfortunate circumstances that surrounded your arrival to our hotel. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
The location was convenient for my travel. Although I arrived late due to flight delayed, check in was an inconvenience to the staff. Breakfast was disappointing.
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of check-in and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. On a positive note, we are pleased our location worked well for your needs. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The first room I was in had a sanitary napkin in the bed with spots. The second room I had didn’t have covers and had roaches. The staff there was the manger and was not empathetic or anything very rude.
Business response:
We are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experien... read more
Stay somewhere else Arrived at 8:30 to find a handwritten note, "on a break, back in 30 mins" leave your phone number and I'll call you. Then was given a room with someone already in it. Internet alternated between sporadic and non-existent. Woke up the next day to prepare for work and discovered I had an iron and no ironing board.
Business response:
Scott, we apologize for the issues concerning your room and service at the time of your check-in. Also, we regret knowing you were unable to use our complimentary internet service. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Horrible management. First the system went down and they couldn't check any one in. When the clerk called her manager. She gave the clerk no help and pretty much hung up on her. Then the WiFi was down all night. Horrible experience will never stay here again
Business response:
Darryl, thank you for choosing us. We offer our sincere apologies for the poor experience you had at the time of your check-in. We consider your feedback very important, and thus it has been shared with the appropriate team, and we will work hard to improve our future guests' experience. Also, your concern is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Manage... read more
Smoked filled roach covered room Reservation was for nonsmoking and I was out in smoking. I provided my confirmation of booking through hotels.com showing nonsmoking and they said it came through to them as smoking. Smoke smell was bad, electric outlets were missing covers cause for a fire, cabinets chipped and falling apart, filthy refrigerator and Kitchenet area. Carpet filthy, fumes from other rooms come through the vent in the bathroom, especially when another room is smoking weed. Smell is horrendous... Even though outs... read more
Business response:
Thank you for the feedback. We are sorry for not accommodating you with the choice of your room and for the difficulties you experienced in it. Your concerns will be shared with the housekeeping and maintenance department for review and action. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.8 star rating with 3,050 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.