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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach motel I got there pretty late and i was extremely exhausted. I made it to the room and it looked decent but my husband went into the bathroom and little roaches were every where. The shower was not inviting, nor did i want to shower in it. Roaches were all Over the countertops and cabinets. I thought maybe we got a bad room so i asked for another room. The second room was worse!!! Now roaches came out of the wash clothes and dry towels and they were all over the bed. I’m from the south and i do understand that rodents ... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. S... read more
The shower curtains were severely stained. The TV remote was broken...batteries didnt fit...
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with the shower curtains with your room and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the remote have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Property needs attention, room not clean and has bugs crawling around.
Business response:
Joseph, thank you for the review of your stay. Our promise to our guest includes a commitment to providing clean, fresh accommodations, so we regret the inconvenience you had while here. Your concerns have been shared with the appropriate team to provide a better experience going forward. Also, we have informed our pest control provider regarding the insects and are working to ensure procedures are being followed to prevent such problems in the future. We value your observations and hope you will reconsider a future stay as ... read more
Nasty roaches Roaches and lack of cooperation
Business response:
Bobbi, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We are also sorry your stay was not the positive experience you deserve. We do appreciate your concerns and hope you will consider giving us a second chance to provide the hospitality you should always expect from u... read more
The staff was rued an kicked my girl girl friend out an we still had a day left
Business response:
Omar, thank you for taking the time to share your feedback. Please accept our apologies regarding the difficulties you and your girlfriend had with our staff. We regret the inconvenience caused and have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you also for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Dirty dirty dirty The room we recieved was dirty and not cleans there was food stiil in the fridge from the previous people it looked like I wasn’t cleaned ever. Will never stay at this location again
Business response:
Nancy, thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we're sorry that this was not the case for you. We will discuss your comments with our team to see where we failed, and we will take steps to ensure that it does not happen ag... read more
They cleaned my room 1 time in the matter of me staying for almost 3 weeks at separate times Throughout November. I spent over 2k to have my sheets changed once and there were bugs everywhere. I will never, ever, ever, stay here or any extended stay because of that experience. They tried to tell me that they didn’t have to change our sheets. Never stay here.
Business response:
Thank you for being our guest. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Woke up with cockroaches on the wall, on the desk and on the bed. I told the front desk about the situation and she said yep we get those. I would not stay here again.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.