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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property had many unsavory around and needs some interior repair
Business response:
Dear Guest, We’re sorry to hear that you were uncomfortable with the surrounding area and noticed the need for interior repairs. Please know that guest safety and satisfaction are very important to us, and we are working on both enhancing our security presence and addressing maintenance concerns to improve overall comfort. We appreciate your comments as they help us grow and serve our guests better. We hope to have the opportunity to improve your experience. Sincerely,Hotel Management
Place was rundown and weatherbeaten to be an understatement.
Business response:
Dear Guest, We sincerely apologize that you found our property to be rundown and weathered. This is not the experience we aim to provide our guests, and we understand your concerns. Please know that we are actively working on ongoing improvements and maintenance to ensure that our property meets the high standards we strive for. Your comments are important to us, and we will certainly take them into account as we continue our efforts to enhance the guest experience. Thank you again—we look forward to welcoming you back.Since... read more
Dirty feet. The room was not clean. The floor was absolutely disgusting. My feet were filthy from walking on it. I’ve never had that happen. When I got there at night I did not feel safe. Had people saying things to me. I will never stay at one these hotels again.
Business response:
Dear Kena, We sincerely apologize for the cleanliness and safety concerns you encountered during your stay. What you described is not reflective of the standards we strive to uphold, and we are truly sorry that your visit did not meet expectations. Your comments have been shared with our housekeeping and security teams to ensure immediate improvements. Guest comfort and peace of mind are our top priorities, and we regret falling short in your case. We appreciate your feedback and hope you’ll give us another chance to serve y... read more
El dia antes fui a la propiedad, y al siguiente día en la mañana también para asegurar que estuviera listo. Cuando llegamos para hospedarnos nos dijeron a las 3pm que la habitación no estaba lista que tenia que esperar hora y media para que la arreglaran y que la hora de Check in es una aproximada que no están obligados.
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the experience we strive to provide our valued guests. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to ha... read more
I had originally reserved a stay at a different property and it was horrific. Due to that I found my way to this hotel. While not as bad as the other- this was only a few steps up. The GM was very pleasant and accommodating. The rest needs a major overhaul, a complete deep cleaning and replacement of standard items. Housekeeping needs training on how to see items that need attention. With some big TLC this COULD be a nice property. Also, had a family issue that I was afraid I’d need to leave early and they refused to refund ... read more
Business response:
Dear Guest, We sincerely apologize for the housekeeping and maintenance concerns and are working on deep cleaning and retraining our team to meet expectations. Your input is truly appreciated. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management
I couldn't bring myself to stay. The stairs and outdoor corridors are so dirty. I saw guests hanging outside their rooms as if they were in a public park. The front desk staff was not welcoming. I couldn't get a refund and I was fine with that. There is no way I was going to stay there. Besides all that I already mentioned, I also felt unsafe.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent experience. We apologize for your issues with our cleanliness and front desk service. We take your feedback seriously and will review the case to see where we can improve. We want to ensure that all our guests feel safe and welcome during their stay with us. Please give us another chance to show you a better experience in the future.Sincerely,Hotel Management
Disgusting Someone else's urine was on the toilet seat and blood on the sheets. The horrible smell hits you so hard the moment you walk in the door it made me gag. There were enough stains on the floor to constitute a CSI investigation.
Business response:
Dear Guest, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to give every guest an exceptional stay, and we apologize this wasn't your experience. Our front desk team is always here to help you. Our housekeeping and maintenance team is already at work. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Close to the shopping mall and the movie theater. The room doesn't fit the price. It's not clean outside the property or in the room. They have people hanging out in tge parking lot and in the stairs. The room That i was in was in had a extremely large hole in the bathroom door, plus the shower curtain was dirty, with burn mark, and the shower head was wrapped in black electrical tape to stop it from leaking water. The microwave was dirty, the leather chair had cuts on it, and the room had a very weird smell to it.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the cleanliness concerns and maintenance problems in your room. This is certainly not the experience we aim to provide, and we will be addressing the issues with our housekeeping and maintenance teams to ensure these are corrected. We also take your comments about the parking lot and common areas seriously and will work to ensure a more welcoming environment for our guests. We appreciate your input and hope you will consider giving ... read more
Horrible experience! Booked the room to cook in the room. Stove didn’t work and $40 worth of food was ruined. It took around 10 minutes for shower water to get hot. Roaches, dead and alive.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the stove not working and the water delay for the shower. We also deeply regret hearing about the cleanliness concerns with roaches, as this does not meet our standards. Please know that we take these matters very seriously and will address them with our maintenance and housekeeping teams immediately. Your experience is not reflective of the high standards we strive to uphold, and we hope to have the opportunity to welcome you back ... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.