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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing good about the hotel was the locati
Worst experience Unfriendly front desk staff. Very dirty common areas. Soiled mattress in room.
Business response:
Dear Brent, Thank you for your review. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we apologize that this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
This Was the worst hotel that I've ever entered, the staff was very rude the rooms was nasty and I couldn't get a refund.
Business response:
Dear Miguel, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
What a dump. The entire place was dirty. All the carpet was filthy. All the VCT was filthy. The chair in my room had dried paint on it. The Toliet handle had part of its chrome missing. There is a stain on the wall.
Business response:
Dear Keith, Thank you for the comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Would not recommend Lamp in room didn’t work consistently and neither did some outlets; weird smells in elevator and staircase; hallways were littered with small trash and carpet was stained, Staff seemed to be doing their best though
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance team and ensure that all rooms are cleaned and inspected thoroughly before allocating them to future guests. We appreciate valuable feedback like yours so we can continue to improve our services. We hope you will conside... read more
Nous avons trouvé des condoms et de la vieille nourriture dans la chambre et on a demandé une autre chambre qui était aussi degeulase que la première. Ça sentait l’urine de chien partout. On a fini par demander un remboursement et ils ont refusé. Nous avons été 20 minutes dans la chambre et nous avons passé près d’une heure a l’accueil pour les changements. Nous avons demandé un remboursement mais parce que mon garçon est allé aux toilettes ils ont refusés. Nous avons donc dû appeler notre carte de crédit pour le rembourseme... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.