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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nasty and it smell disgusting
Business response:
Dear Maria, Thank you for taking the time to share your comments. We aim to provide a clean environment and excellent service for our guests. Therefore, we hope you will accept our sincere apologies for failing to meet your expectations and ours. Although this does not change what transpired, we have shared your concerns with our housekeeping associates, and we are following up to determine where we could have done better and how we can enhance our service to our guests. We are hopeful for another opportunity to welcome you ... read more
The elevator was broken, the refrigerator had rust spots all over it, the fake leather chairs had multiple holes/ damage, the under cabinet trim was coming off, the plug in the bathtub was broken, the shower head was old and crusty and didn't work well. The stairs were cement and metal, were extremely filthy and smelled bad. The beds were on high metal frames that look like they belong in prison. Breakfast was a granola bar and a muffin. It's just not well cared for.
Business response:
Dear Michael, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. We look forward to the opportunity to welcome you again soon.Sincerely,Hotel Management
Terrible Came down here on a business trip. The room was not ready. It was supposed to be ready by 3:00 PM. Did not check in until 4:28 PM. Ended up on the fourth floor and the elevators were not working was told that they were down two weeks ago if I would have known that I wouldn’t even stayed there before I made reservations.
Business response:
Dear Arlynda, Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel and for the inconvenience caused by the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not arrange a more suitable suite for you. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We are wholly committed to regaining your trust and confidence, and we hope... read more
Last time I tried calling hotel several times with no answer. When I checked in there was no one at the counter; someone was in back but would help me until I raised my voice and asked for help to check in. Also, the floor of my room was sticky from something they mopped around. Finally, there was no breakfast. Not a good deal at $135.00
Business response:
Dear Mark, Thank you for your review. We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We also apologize for the cleanliness issue in your suite and your disappointment with our complimentary grab-and-go breakfast. Your concerns have been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We assure you that what you experienced is unacceptable by our standards and w... read more
Will avoid this hotel Room was dirty. Didn’t have plates / cups available at all. I even asked. Bed was way too worn out to be used. Gym was sub par even at an extended stay.
Business response:
Dear Jansher, Thank you for staying with us and reviewing your experience. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our concerned department to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
It has a kitchen, table, and chairs. The bed is comfortable. The elevator is out. I have bad knees and asthma. I had to walk up 4 flights of stairs to get to my room.
Business response:
Dear Brenda, We are pleased we were able to provide you with an overall pleasant stay. However, we do apologize for the issues you had with our elevators. We certainly understand your frustration, and we regret the inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. Thank you again for your feedback; we look forward to being of service the next time you are in the city.Sincerely,Hotel Management
Run down property with dents on wall and door. Lack of repair and maintenance. Dirty carpet and vinyl floor. "Breakfast" is oatmeal bags and water. The outside looks OK.
Business response:
Dear Hao, We appreciate you choosing our hotel and sharing your candid review. Our team strives to ensure a clean and hospitable environment for every guest. Therefore, we hope you will accept our sincere apologies for failing to meet all your expectations. We will address the issues you've outlined with our housekeeping and maintenance teams to always provide our guests with the high levels of accommodation they deserve. Also, your feedback regarding our complimentary grab-and-go breakfast has been shared with the appropria... read more
hotel is a dump. owners need to be suit in court , elevator not working for days, dirty hallways, no towels? shame on hotels.com for having this hotel in your data bases
Business response:
Dear David, Please accept our sincere apologies for failing to meet your expectations and tarnishing your stay with us. What you described is unacceptable by our standards, and we truly appreciate you informing us about this so we can address them appropriately. We will share the issues you've outlined with our housekeeping and maintenance teams to ensure we always provide our guests with the high levels of accommodation they should always expect when staying with us. We hope you will allow us the opportunity to make this up... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.