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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Night staff not knowledgeable of their jobs & task keeping up wit available rooms! They gave me a room & key to a room that already had people staying in it! causing people to feel uncomfortable & uneasy of their experience wit this facility!!!
Business response:
Dear King, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Please allow us to correct this for you, and we hope you will give us another chance to provide you with the exceptional service you deserve on your next trip.Sincerely,Hotel Management
Dirty hotel rooms, marihuana smells in the hallways, front desk service horrible staff, rooms sheets dirty and the floors sticky.
Business response:
Dear Silvia, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff to rectify this immediately. Also, please accept our apologies if our staff were not attentive to your needs, as this is different from what we expect from the team, and we will address it adequately. Thank you for being so patient, and we hope to have ... read more
Hoteles sobre vendidos Mal Terrible Llegue al hotel después de 6 horas de viaje Las habitaciones estaban sobrevendidas Y no respetaron mi reserva No me dieron habitación Y hoteles.com pretendía que yo manejara una hora más de mi destino para la habitación que habían conseguido
Business response:
Dear Clara, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We value every guest and regret we lost the privilege to host you. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
The front desk was nice and polite. The room floor was filthy with crumbs on the floor. My socks were black after walking on the floor. Lots of people had dogs and the hallway smelled like urine. Restaurants were walking distance
Business response:
Dear Teri, Please accept our apologies for not meeting your expectations or our high standards. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this while you were here. We take the cleanliness of our suites and the entire hotel very seriously. Therefore, we regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We hope this... read more
Room was not cleaned, left over food in the refrigerator from previous guest, bed was dirty, and stained. Complained to the front desk and they assigned us another room that was adequate. (They were courteous about the complaint) Hotel overall had dirty stained carpeting in rooms and hallways and a very strong odor. Arm chair in both rooms was pealing and ugly. Elevator was not working, and new room was on the 3rd floor. Breakfast is grab and go items only. Will not be returning. Too bad because the location is centric.
Business response:
Dear Esther, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness and upkeep of our property. Therefore, we will address this matter with our housekeeping and maintenance associates, as providing guests with a clean and comfortable environment is always our top priority. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.