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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What can I say? You get what you pay for. Most guests here are actually long term residents who could care less about those who just want a peaceful nights rest. The staff will only make excuses and not help you. The front desk is closed at night so if you need anything you’re screwed. Clearly this business only wants your money and not your satisfaction. Move on! There are other hotels nearby that are very nice with friendly and caring staff.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. We will continue to work to improve in these areas and wish you the best in your future travels.
Pool Access??...there's NO POOL!! With the advertisement of having a pool access we've chose this property for Memorial Weekend avoiding traffic jams and spending hours on the road. Unfortunately there is no pool, so that was a very disappointing point on our staycation. First impression was not good. Smell of marijuana was evident since we stepped out of the car. The lady at the front desk was not welcoming at all. A single question and she rolled eyes on us. I mean, I get it! Being understaffed and fully booked, not easy t... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests - due to the amenities, customer service and overall cleanliness. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Dina. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Only stayed one night out of the 2 or 3 stay. Noise was loud because of the kids, the cleanliness was not the best, and still waiting to hear back from the manager to get a partial refund from the remaining days that I did not stay.
Business response:
Thank you for candid and detailed feedback. We are so disheartened to see that you experienced issues with cleanliness and noise levels during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. Regarding the billing concern, if you are still in need of assistance please contact us directly. All the best in your future travels.
Stay away from this hotel Negatives too many to mention. One is we had to bring our own coffee, cups, pan to boil water etc. A second is that we were kept awake all night by very noisy neighbors. We could go on and on. Do yourself a favor: Do NOT stay here
Business response:
Thank you for your very detailed review. We are disheartened to see that you experienced so many issues during your time with us. We work hard to provide a stay that is affordable, clean, and pleasant - and are so sorry if this did not happen for you, Anne. Regarding the amenities, many of our methods differ from that of most hotels because we believe in passing the savings down to our guests. We are so sorry if we failed to satisfy your expectations but hope that your future travels are wonderful ones.
Hotel smell like marihuana !!! Not clean room
Business response:
Thank you for taking the time to review your stay. We sincerely apologize that we failed to deliver an overall clean and pleasant stay to you during your visit. We will address your concerns with our and housekeeping team for proper review and action to prevent these issues in the future. Again, we apologize for any issues that you experienced during your time with us and we wish you all the best in your future travels.
Noooooo!!!! Unit had bed bugs
Business response:
Thank you so much of your candid feedback regarding your visit, Visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Was people hanging out front smoking. Was woken up at 2 am. Someone was fighting in hallway. They called us to stop & we were asleep. They never checked who it was just called. I told her we were 75 & 64 years old & asleep & they hung up on us. Leaving in morning dog peed in elevator & 9:10 am no one was at desk to tell. Worst place in all my life.
Berated for bringing my cat (“pet friendly” they say) and was asked if it was declawed and was encouraged to do so even though it’s considered inhumane.. was told how expensive repairs are due to cats and she seemed disgruntled and talked about it. I promised to pay for damage and the cat didn’t cause any. Took pics for proof in case they tried something. Didn’t have a remote for the TV and told front desk three times never received one so I didn’t watch anything.. Electric issues. Microwave would flicker. Wouldn’t work a fe... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service, maintenance issues, noise levels and unpleasant odors. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that ... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.