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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservation was for double bet but only have single room available went y arrived ti the facility, that to bad
Business response:
We are so sorry to hear that there was an oversight on your room reservation. We want to assure you that we will reach out to the front desk staff to ensure that these issues are not repeated in the future. We are so sorry for any inconvenience that this caused but hope that all your future traveling experiences are wonderful ones.
The room has a kitchen but no pots or pans to use. The room does not have a hair dryer. I had outlets on the desktop that didn’t work because the plugs had been ripped apart. The elevator and hallways smelled like Mary Jane. Does not have a business center. It took 45 minutes to check in because they don’t have anyone at the front desk after 11pm. Had to wait for the staff to wake up and put on their robe and then check me in. Checked out early because how bad the hotel is and the hotel still charged me for the whole week. S... read more
Business response:
It is extremely disappointing to read all the issues that you experienced during your stay. I can't tell you how hard we work to provide an exceptional amount of hospitality, customer service and all all-around pleasant stay for each guest. Seeing that this is not how we came across because of the cleanliness and issues with the unpleasant odors, along with the amenities, shows us that there are areas that we can improve upon, JT. Regarding the amenities, we believe in allowing our guests to customize their experience and on... read more
No coffee maker, no ice, no hair dryer. There is NOTHING in the room, except the furniture!
Business response:
Thank you for sharing your experience with us regarding your stay. We are pleased to see that you enjoyed our convenient location and friendly and helpful staff. We do, however, apologize that we don't offer hair dryers and that we have unique amenities which are different than other hotels. Since we are more of an extended stay, we offer a customized experienced in which our guests only pay for the items that they need or want to use so that we can keep our rates low and affordable. We do apologize that because of this we f... read more
I am not feeling clean after a day here honestly 😔
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Horrible service e Horrible service, No help Waited 30 mins to check in because no one was there
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk, Hector. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Pamela. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The toilet in our room clogged. We went down to the lobby toilet and it was even worse. One bed was so unstable we thought it might break.
Business response:
I can't tell you how disappointing it is to read about the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, plumbing problems can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can use this as an opportunity for improvement to maximize the guest experience.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Ehh, Would Not Recommend. The hotel looked nice but very basic amenities like an ice machine, extra towels, and vending on every floor were non existent. There was hair everywhere. Human hair all over the bathroom and tangled into the sheets, and pillows. There was also pet hair everywhere and the chair in our room had obviously been chewed by a dog. The entire hotel was warm and humid and none of the ac's seemed to actually work other than blowing faint air throughout the facility. Again, the hotel looks nice but those look... read more
Business response:
Thank you for taking the time to review your stay at our hotel. We are so disappointed to hear that your experience was not the comfortable and clean one that we intended for you. We take pride in the level of service that we deliver, and we are so sorry that you experienced issues with the cleanliness of your during your time with us. We can assure you that we will address these problems with our housekeeping staff to make sure that the standards that we set are being adhered to. We hope you give us another opportunity to r... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.