Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Thank you for your review, Pam. We hate to see the low rating, and are so sorry that you did not have a better experience with us. We hope that all your future travels are wonderful ones. 

Business response:

Thank you for your review, Charles. We are so disappointed to see the low rating and we are sorry that we failed to satisfy your expectations. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for taking the time to review your stay. We hate to see that you did not enjoy your time with us. We are constantly improving and hope that you give us another chance to show you the exceptional experience that you deserve. 

Business response:

Thank you for the candid review. We are so sorry that you did not enjoy your time at our hotels due to the issues with the sheets and toiletries. We strive to provide you a super clean and fresh room so we are so disappointed to see that this did not happen for you. We also apologize for the issues with the toiletries as we do have these items available upon request at the front desk. Thank you for letting us know how we are coming across and we wish you all the best in your future travels. 

Business response:

Thank you for your detailed review, Frank. Please accept our sincerest apologies for any issues that you experienced due to our pet friendly atmosphere. Luis and team work hard to address these concerns and we are happy to see that they went the extra mile to assist you. We can assure you that we will use your feedback to address these concerns to improve the overall experience for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

We sincerely apologize for the customer service that you received as this is not the standard of service that we uphold ourselves to, David. We can assure you that we will address issues with the entrance and unpleasant odors with our housekeeping team. Thank you for shining a light and the areas that we can improve upon and we hope that all your future travels are wonderful ones. 

Business response:

We can't tell you how terribly sorry we are for the issue you encountered with your reservation, Robert. This is in no way the first experience that we wanted you to have and are disappointed that his is the impression you were left with. We can assure you that we will address this directly with our front desk team for proper action and resolve in order to prevent this from happening in the future. We do wish you all the best in your future travels.